Noted, thanks so far all. I’ve passed this on and the investigation continues…
I’ll check back here regularly and keep feeding information to the clever people looking into this
@everyone, we’ve now implemented a potential fix to missing Twitch drop items.
Can you please check if you now have access to them and let us know
Sorry to hear this, and I’m sad to say we are unable to manually unlock Penances for players due to limitations in our backend.
Please be assured though, that we’re aware of and looking in to issues with this particular Penance not completing as expected.
Apologies for the inconvenience.
The Aquilas purchased originally were refunded, but after purchase of cosmetics. So the refunded Aquilas have been deducted from your balance - which is why you are now in the negative.
To correct this, you’d have to repurchase the spent Aquilas.
@Nystilix, sorry to hear that such drastic measures were needed - but I’m glad to hear you were able to resolve this issue. Thank you for sharing how!
Just an update - this is still very much under investigation.
We’ve indentified an issue, but not the root cause yet.
Console logs are greatly helpful in this case, so if anyone can provide a log after experiencing the ‘Server Error’ that would be much appreciated!Read more
Sorry to hear this.
To check, was the progress made solely in Offline mode? Or do you play in Online mode?
If you are an Online player then progress is stored our side, but it’s possible after the crash that Offline mode may have loaded instead - which could appear as though progress was lost.
If you are an Offline player, then as you mentioned progress is stored locally. If this is the case, after restarting your console is your progress then loadable?
Or, do you perhaps have your progress backed up in the cloud which could be re-downloaded?
We are aware of and investigating a recent increase in connectivity error reports. Primarily with “Lost Connection to Host” and SSL errors being experienced.
Firstly, in case of a local network issue, please try our connectivity error FAQ solutions here:Read more
Unfortunately I don’t have much to update at this stage.
We’ve checked analytics and the current logs provided, but have been unable to find a common underlying issue.
A developer is still assigned and due to look deeper at what could be happening, but if there is an underlying network issue here, it’s my understanding that it won’t be an easy or quick fix
I’ll create a pinned post and merge everything, and for anyone still experiencing ongoing connectivity issues please continue to let me know and I can provide these reports and any additional console logs to the team.
I appreciate some of you may have already ran through our connectivity error solutions, but I’ll re-share the article here again. It may also be worth trying these again, in case of (or hope of) a different outcome - as it’s still a possibility for...Read more
Have you made any changes or updates to your PC in this time?
We’re still investigating the causes of
Shader cache builder process errors. It’s a shot in the dark, but I recommend to try performing a clean re-installation of Darktide, as this can sometimes help more complex issues.
This involves uninstalling Darktide as normal, and then proceeding to remove your AppData directory by:
Please be aware that by removing your AppData, you will lose any custom configurations such as keybindings. Your progress won’t be impacted, as it’s s...Read more
I’ve checked your account in the backend and your Psyker Stahlsturm is showing as Level 30.
I’m wondering if this is a strange UI bug. After restarting Darktide has your xp and level returned to normal?