Thanks for the report @vvyzarde. We’re aware of connectivity issues introduced by the Outcast Engineer release - I’ve added this to our internal report. Apologies I can’t offer a more immediate solution
Thanks for the added info @TravelMug
We’ve seen other reports of this behaviour linked to disruptions in the backend.
We’ll continue to monitor the situation.
Hi @TravelMug ,
Thank you for the report! We’re monitoring the frequency of this error and investigating currently. I’ll add your details to our database.
Sorry for the inconvenience!
So you’re using a mobile 4G data connection, with no access to a standard internet connection, is that right?
Additionally, your companions (other than your wife) are using a standard connection?
We haven’t patched on the PS4 in a while, so I’m inclined to believe this is more of a localised routing incompatibility which may ultimately solve itself.
Otherwise, I’d rather be honest with you in that we may not be able to identify this from our end, especially as we’ve made no recent changes to explain it. Console connectivity issues are especially hard to diagnose due to the lack of logging (compared to PC).
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Apologies for the slow reply @Reaper!
If possible, could you please try hooking your console up to a mobile data connection, to see if the issue persists? This can help to isolate the issue. I understand this is not always doable though.
Thanks for checking! As you are able to play using your mobile connection, this indicates that the routing between you is incompatible. In this situation, we recommend you contact your ISP to explain this, and ask them to address the issue.
You can quote the endpoint to our backend: https://60F3.playfabapi.com
Let us know how you get on!
Ohh, interesting that it could be mod related. Which mods have you disabled?
Yeah, the console logs here unfortunately seem to cut off, and don’t include specific/helpful crash details.
Though, when you submit a crash report, if you are able to copy/paste the GUID string shown and provide that, then we’d possibly be able to dig a little deeper.
Gotcha. In this instance you’ll need to contact your ISP directly about this. You can quote our backend endpoint URL: https://5107.playfabapi.com/
Ask them to explain what the reason for blocking the connection is, and for them to address the issue.
Was this a crash straight to desktop or did it ask you to submit a crash report? If it’s the latter and the crash occurs again could you provide the GUID string please?
Also, if you could upload your console log from this session it would be very helpful.