FatsharkLev

Hi @Grim1,

Have you changed any of your network settings in the past few days?

I’d recommend running through solutions in this article:

Thanks for the report @vvyzarde. We’re aware of connectivity issues introduced by the Outcast Engineer release - I’ve added this to our internal report. Apologies I can’t offer a more immediate solution

Thanks Harridas - we’ll take a look.

It’s an Access Violation which could maybe be an unlucky one off. If this occurs again/frequently for you could you provide further crash reports?

Hi @twiztidchris,

I’ve responded to your other post over on the Steam forum.

Thanks!

Thanks for the report @GiantFriendCrab, we’ll investigate!

Thanks for the added info @TravelMug

We’ve seen other reports of this behaviour linked to disruptions in the backend.

We’ll continue to monitor the situation.

Hi @TravelMug ,

Thank you for the report! We’re monitoring the frequency of this error and investigating currently. I’ll add your details to our database.

Sorry for the inconvenience!

Let me know how you get on!

I see! Are you able to contact your 4G provider, explaining your issue? It may be something they can solve from their end.

So you’re using a mobile 4G data connection, with no access to a standard internet connection, is that right?

Additionally, your companions (other than your wife) are using a standard connection?

We haven’t patched on the PS4 in a while, so I’m inclined to believe this is more of a localised routing incompatibility which may ultimately solve itself.

Otherwise, I’d rather be honest with you in that we may not be able to identify this from our end, especially as we’ve made no recent changes to explain it. Console connectivity issues are especially hard to diagnose due to the lack of logging (compared to PC).

Should you wish to opt for a refund, you can explain your issue to PlayStation Support and they should be happy to process that for you. If you have any problems with it, let us know and we can inte...

Apologies for the slow reply @Reaper!

If possible, could you please try hooking your console up to a mobile data connection, to see if the issue persists? This can help to isolate the issue. I understand this is not always doable though.

Hi Yoda,

Thanks for the detailed information you’ve provided!

Good to know things are seeming more stable for you.

Hi @Ezekiel2517,

Thanks for checking! As you are able to play using your mobile connection, this indicates that the routing between you is incompatible. In this situation, we recommend you contact your ISP to explain this, and ask them to address the issue.

You can quote the endpoint to our backend: https://60F3.playfabapi.com

Let us know how you get on!

Ohh, interesting that it could be mod related. Which mods have you disabled?

Yeah, the console logs here unfortunately seem to cut off, and don’t include specific/helpful crash details.

Though, when you submit a crash report, if you are able to copy/paste the GUID string shown and provide that, then we’d possibly be able to dig a little deeper.

Hi @Yoda,

Unfortunately I can’t see any crash data in those logs. Is your PC losing responsiveness when this occurs?

If so, I’d recommend running through potential solutions listed here:

Hi @Ezekiel2517,

As a first port of call I’d recommend running through the potential solutions listed here:

Glad to hear you could solve it @KIZILCA

Gotcha. In this instance you’ll need to contact your ISP directly about this. You can quote our backend endpoint URL: https://5107.playfabapi.com/

Ask them to explain what the reason for blocking the connection is, and for them to address the issue.

Was this a crash straight to desktop or did it ask you to submit a crash report? If it’s the latter and the crash occurs again could you provide the GUID string please?

Also, if you could upload your console log from this session it would be very helpful.

Thanks!

Hi @KIZILCA,

I can see you are playing from Turkey. I recommend checking out this article: