[2021] Connection timeout / connection error ps4

Hi @Reaper

I’d recommend running through the solutions in this article:

Let me know how you get on!

Ah right! hmm, is your friend able to adjust their network configuration and run through the other possible solutions?

Okay! Let me know how they get on.

If these solutions don’t resolve the issue, it is possible it could be related to the general connectivity problems introduced with the 3.4 update - which we’re actively investigating and working to improve.

Ah, darn.

Disregard my last comment, as I realize we’re talking console here! (d’oh), so the 3.4 update is unlikely to have a relation to this.

Could you please PM me with your PSN name (and that of your friend), and I can query this with our console developers and get back to you.

Thanks Reaper, I’ll pass this to our Console Devs, in case they can see anything on our end or offer any further suggestions. I’ll get back to you when I hear something back.

@Reaper, if you haven’t already, it may also be worth contacting your ISP and explaining the situation to them, in case the issue is something they can assist with. You can quote our PS4 server address: https://60F3.playfabapi.com

Apologies for the slow reply @Reaper!

If possible, could you please try hooking your console up to a mobile data connection, to see if the issue persists? This can help to isolate the issue. I understand this is not always doable though.

So you’re using a mobile 4G data connection, with no access to a standard internet connection, is that right?

Additionally, your companions (other than your wife) are using a standard connection?

We haven’t patched on the PS4 in a while, so I’m inclined to believe this is more of a localised routing incompatibility which may ultimately solve itself.

Otherwise, I’d rather be honest with you in that we may not be able to identify this from our end, especially as we’ve made no recent changes to explain it. Console connectivity issues are especially hard to diagnose due to the lack of logging (compared to PC).

Should you wish to opt for a refund, you can explain your issue to PlayStation Support and they should be happy to process that for you. If you have any problems with it, let us know and we can intervene.

I see! Are you able to contact your 4G provider, explaining your issue? It may be something they can solve from their end.

Let me know how you get on!