2 months ago - FatsharkLev - Direct link

This should be resolved now! If anyone runs into this again please let us know.

2 months ago - FatsharkLev - Direct link

Ah not good! I’ve passed this on internally. Looking into it!

2 months ago - FatsharkLev - Direct link

I’ve flagged this internally again - we’re on it! Apologies all for the inconvenience in the mean time.

2 months ago - FatsharkLev - Direct link

For all players that are currently stuck, this should be resolved again now and you’re good to go!

We’ll be taking another pass at this soon, as it seems the fix we implemented hasn’t fully resolved this happening.

In the mean time, if anyone gets stuck in the queue again, please shout here and tag me and we’ll get it resolved as soon as we can.

2 months ago - FatsharkLev - Direct link

@all, woah! this issue has come back in full force.

I’ve contacted a backend developer and we’re on it!

I’ll let you know when I have any updates.

2 months ago - FatsharkLev - Direct link

Should be fixed now. Let me know!

2 months ago - FatsharkLev - Direct link

Phew - very glad to hear that!

We’ll continue to monitor and make sure things remain stable as our servers return to normal.

If anyone has any further trouble with this please prod me again here! :grin:

Humblest apologies all for the locked out time caused by this issue again. Please be assured that we’re looking into a more permanent fix.

2 months ago - FatsharkLev - Direct link

@Susynoid0458, may Chunky purge many heretics this day!

I’m personally not in the know as to what causes it initially. However, as I understand things, the issue is with authentication on sign-in - combined with a secondary issue where the session fails to invalidate and then re-authenticate. This results in queue limbo!

Hopefully we’ll have a permanent fix cooked up soon.

2 months ago - FatsharkLev - Direct link

Looking in to it.

2 months ago - FatsharkLev - Direct link

Queue fixed. Should be good to go again now!

Apologies once again for the inconvenience.

about 2 months ago - FatsharkLev - Direct link

For anyone stuck, the queue has been cleared again!

about 2 months ago - FatsharkLev - Direct link

For anyone stuck, the queue has been cleared again!

about 2 months ago - FatsharkLev - Direct link

It’s a good question, and something we did discuss. Though, it isn’t something we can safely automate without days of testing first. We decided we’d use those days to work on a permanent fix and eliminate the issue instead.

Positive news - progress has been made, and we’re testing a fix internally.

Hopefully we’ll be rid of this once and for all soon! :pray:

about 2 months ago - FatsharkLev - Direct link

It’s a good question, and something we did discuss. Though, it isn’t something we can safely automate without days of testing first. We decided we’d use those days to work on a permanent fix and eliminate the issue instead.

Positive news - progress has been made, and we’re testing a fix internally.

Hopefully we’ll be rid of this once and for all soon! :pray:

about 2 months ago - FatsharkLev - Direct link

I’ve notified a backend developer - this should hopefully be resolved shortly.

Just to update - we’ve made progress on a permanent fix which should be coming real soon. I can appreciate how frustrating this issue is - apologies again to anyone affected.

about 2 months ago - FatsharkLev - Direct link

I’ve notified a backend developer - this should hopefully be resolved shortly.

Just to update - we’ve made progress on a permanent fix which should be coming real soon. I can appreciate how frustrating this issue is - apologies again to anyone affected.

about 2 months ago - FatsharkLev - Direct link

Queue fixed once again :slight_smile:

about 2 months ago - FatsharkLev - Direct link

Queue fixed once again :slight_smile:

about 2 months ago - FatsharkLev - Direct link

Queue is clear again :slight_smile:

about 2 months ago - FatsharkLev - Direct link

Queue is clear again :slight_smile:

about 2 months ago - FatsharkLev - Direct link

The queue has been checked and is now empty - please shout at me if anyone else becomes stuck. Thanks!

about 2 months ago - FatsharkLev - Direct link

The queue has been checked and is now empty - please shout at me if anyone else becomes stuck. Thanks!

29 days ago - FatsharkLev - Direct link

@Deadfranko, can you please try quitting the game completely and restarting? Does the issue persist?