[2022] KNOWN ISSUE: Stuck in "Position in Queue: 1"

This should be resolved now! If anyone runs into this again please let us know.

Ah not good! I’ve passed this on internally. Looking into it!

I’ve flagged this internally again - we’re on it! Apologies all for the inconvenience in the mean time.

For all players that are currently stuck, this should be resolved again now and you’re good to go!

We’ll be taking another pass at this soon, as it seems the fix we implemented hasn’t fully resolved this happening.

In the mean time, if anyone gets stuck in the queue again, please shout here and tag me and we’ll get it resolved as soon as we can.

@all, woah! this issue has come back in full force.

I’ve contacted a backend developer and we’re on it!

I’ll let you know when I have any updates.

Should be fixed now. Let me know!

Phew - very glad to hear that!

We’ll continue to monitor and make sure things remain stable as our servers return to normal.

If anyone has any further trouble with this please prod me again here!

Humblest apologies all for the locked out time caused by this issue again. Please be assured that we’re looking into a more permanent fix.

@Susynoid0458, may Chunky purge many heretics this day!

I’m personally not in the know as to what causes it initially. However, as I understand things, the issue is with authentication on sign-in - combined with a secondary issue where the session fails to invalidate and then re-authenticate. This results in queue limbo!

Hopefully we’ll have a permanent fix cooked up soon.

Looking in to it.

Queue fixed. Should be good to go again now!

Apologies once again for the inconvenience.

For anyone stuck, the queue has been cleared again!

For anyone stuck, the queue has been cleared again!

It’s a good question, and something we did discuss. Though, it isn’t something we can safely automate without days of testing first. We decided we’d use those days to work on a permanent fix and eliminate the issue instead.

Positive news - progress has been made, and we’re testing a fix internally.

Hopefully we’ll be rid of this once and for all soon!

It’s a good question, and something we did discuss. Though, it isn’t something we can safely automate without days of testing first. We decided we’d use those days to work on a permanent fix and eliminate the issue instead.

Positive news - progress has been made, and we’re testing a fix internally.

Hopefully we’ll be rid of this once and for all soon!

I’ve notified a backend developer - this should hopefully be resolved shortly.

Just to update - we’ve made progress on a permanent fix which should be coming real soon. I can appreciate how frustrating this issue is - apologies again to anyone affected.

I’ve notified a backend developer - this should hopefully be resolved shortly.

Just to update - we’ve made progress on a permanent fix which should be coming real soon. I can appreciate how frustrating this issue is - apologies again to anyone affected.

Queue fixed once again

Queue fixed once again

Queue is clear again

Queue is clear again

The queue has been checked and is now empty - please shout at me if anyone else becomes stuck. Thanks!

The queue has been checked and is now empty - please shout at me if anyone else becomes stuck. Thanks!

@Deadfranko, can you please try quitting the game completely and restarting? Does the issue persist?