2 months ago - FatsharkJulia - Direct link

Hello! Is it possible you’re accidentally launching the ‘Modded’ realm, as opposed to the ‘Official’ realm? Your realm can be changed using the checkboxes next to the ‘Play’ button within the launcher.

Additionally, the crash is something we’re looking in to - apologies for the inconvenience.

2 months ago - FatsharkJulia - Direct link

D’oh, I missed that! :woman_facepalming: Thank you.

@Saul_Ratvitz, the console log seems to think you’re playing on the ‘Modded’ realm as a result of Easy Anti-Cheat being unhappy, so we need to determine why that is. Firstly - have you tried repairing Easy Anti-Cheat? This can be done using the EasyAntiCheat_Setup executable located here:

C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\installers\EasyAntiCheat

2 months ago - FatsharkJulia - Direct link

Hmmm. Could you please check that the Easy Anti-Cheat service is enabled by:

  1. Open the Command Prompt as an administrator
  2. Enter the command:
    services.msc
  3. Locate Easy Anti-Cheat within the list and double-click it
  4. Change ‘Startup Type’ to ‘Manual’
  5. Save the changes
2 months ago - FatsharkJulia - Direct link

Sorry to hear that. This will need to be escalated to Easy Anti-Cheat. They usually prefer to speak with our players directly, either you could contact them here: Easy Anti-Cheat or I can do so on your behalf (but please be aware this will increase the turnaround between responses) :slight_smile:

2 months ago - FatsharkJulia - Direct link

Sure, I’ll raise this with Easy Anti-Cheat. I’ll let you know here once I’ve received a response. :slight_smile:

about 2 months ago - FatsharkJulia - Direct link

Easy Anti-Cheat have kindly requested a Process Monitor Log per the instructions here: Easy Anti-Cheat

about 2 months ago - FatsharkJulia - Direct link

Super. I’ve passed this on. :slight_smile:

about 2 months ago - FatsharkJulia - Direct link

Easy Anti-Cheat have informed me that this looks to be an issue with our launcher! So I’ve raised this with our Tools department.

Unfortunately these investigations can take some time, so I’m happy to contact Steam and request that they issue you a refund (providing Vermintide 2 was originally purchased via Steam) should you not want to wait.

about 2 months ago - FatsharkJulia - Direct link

Reinstalling is worth a shot I suppose, computers can work in mysterious ways. :slight_smile: Otherwise, I think this is something our Tools department will need to solve on our end.

about 1 month ago - FatsharkJulia - Direct link

What a relief! :smiley: Thank you for letting me know.






Links in this thread

/u/saul_ratvitz


Easy Anti-Cheat
Support is only available in English. Please write us in English whenever possible. The general response time may vary from 3 to 14 days.


Easy Anti-Cheat
System logs may help the Easy Anti-Cheat team with troubleshooting your issues. Please follow the following instructions to gather the relevant system logs.


devtrackers.gg