19 days ago - FatsharkJulia - Direct link

Sorry to hear this. As all purchases are handled by Steam, please explain your issue to Steam Support and they should be able to help reverse this for you.

18 days ago - FatsharkJulia - Direct link

I’ve responded to your submission via the Support Portal, but I’ll paste my reply here in case:

I’ve raised this with our Marketing department as an urgent issue, we need to make sure these duplicates are refundable. I’ll let you know as soon as I have an update on the matter.

Out of interest, I don’t suppose you’re able to submit a manual refund request via the Steam website?: How To Request A Refund - Steam Support

18 days ago - FatsharkJulia - Direct link

Please keep me posted! :+1: Our Marketing department have contacted Steam also.

17 days ago - FatsharkJulia - Direct link

Of course, no negative action will be taken against the account. I promise! Steam, please refund this individual! If you need me to state an order number, let’s use: 2712832256641500345.

You could link them to this post to make life easier, I suppose.

I’ve already contacted Steam to request that they honour any refund requests for duplicated purchases, but have yet to hear back. So, Steam, if you’re reading this - help me out. :wink:

Sorry this has been such an inconvenience for you.