[2020] [XB1] Common Crash in Update #21

We are aware of an issue with a crash affecting many users in the latest update. We’re fixing the crash issue right now, but in the meanwhile there is a workaround.

NOTE: This workaround will not work for OFFLINE PLAY.

If you play ONLINE, you can go to “Manage game & add-ons” in the xbox dashboard -> Go to the “Save Data” tab and select the icon with our logo and your name on it -> Press start/options and select “delete save data” -> Select “delete everywhere”.

This will reset all your settings within the game but won’t affect your progress at all since it’s stored in our backend.

To reiterate; This only works for online play. Doing this workaround WILL REMOVE YOUR OFFLINE SAVE . We are working to resolve this without the need to delete the local save, so please hold tight if you wish to keep offline progression intact.

We will update here when we have information on the hotfix.

We know about this and have fixed it internally. It still needs a little more testing before patching but we’re on it

A couple of days ago we put out an update which fixed the login crash some players experienced. Today we’re putting out a stability patch which resolves additional stability issues (including reported Weave crashes, a rare inventory crash and offline mode crash).