Hi @Frager,
Please can you provide me with your Steam Profile URL so we can look into this?
Hi @Frager,
Please can you provide me with your Steam Profile URL so we can look into this?
Thanks! I’ve requested for one of our Backend Engineers to take a look at this.
Could you also please provide your ‘vermintide2_launcher.log’ file and console log after trying to play and running into this error?
The path to the logs should be similar to:
C:\Users\Username\AppData\Roaming\Fatshark\Vermintide 2
Thanks!
Nice one, thank you!
I’ll update you when I hear back from our Backend Engineer.
@Frager, the developer has asked for a couple more things if possible please
Are you playing on a computer where someone else has played Vermintide 2 recently?
Or, was the game installed from someone elses account?
Could you list, or provide a screenshot of your DLC in Steam?
(Please scroll and include all DLC listed)
To do so:
Open Steam Library
Scroll down to Vermintide 2, right-click and select ‘Properties’
Select the DLC menu
Thank you again!
Hm okay, this error is usually the result of DLC becoming muddled for an account.
Has anyone else played Vermintide 2 on the computer recently? or, was the game installed from someone elses account?
Let me know how you get on!
Our Backend Engineer is still investigating. I’ll update you when I know more
@Frager, our Backend Developer has potentially fixed this for you - can you check again and let me know please? Thanks!
Hi @skramer1323,
I’ve passed your details over to our Backend Developer. They should be able to resolve this tomorrow when they’re back in the office I’ll keep you posted!
Apologies for the inconvenience in the meantime.
@skramer1323, our Backend Developer has implemented a fix now, so this should be resolved for you. Can you please check and let me know? Thanks!
Super - thank you for confirming!