about 2 years ago - FatsharkLev - Direct link

Hi @Frager,

Please can you provide me with your Steam Profile URL so we can look into this?

about 2 years ago - FatsharkLev - Direct link

Thanks! I’ve requested for one of our Backend Engineers to take a look at this.

Could you also please provide your ‘vermintide2_launcher.log’ file and console log after trying to play and running into this error?

The path to the logs should be similar to:
C:\Users\Username\AppData\Roaming\Fatshark\Vermintide 2

Thanks!

about 2 years ago - FatsharkLev - Direct link

Nice one, thank you!

I’ll update you when I hear back from our Backend Engineer.

about 2 years ago - FatsharkLev - Direct link

@Frager, the developer has asked for a couple more things if possible please :slight_smile:

Are you playing on a computer where someone else has played Vermintide 2 recently?
Or, was the game installed from someone elses account?

Could you list, or provide a screenshot of your DLC in Steam?
(Please scroll and include all DLC listed)

To do so:

  1. Open Steam Library

  2. Scroll down to Vermintide 2, right-click and select ‘Properties’

  3. Select the DLC menu

Thank you again!

about 2 years ago - FatsharkLev - Direct link

Hm okay, this error is usually the result of DLC becoming muddled for an account.

Has anyone else played Vermintide 2 on the computer recently? or, was the game installed from someone elses account?

about 2 years ago - FatsharkLev - Direct link

Let me know how you get on!

Our Backend Engineer is still investigating. I’ll update you when I know more :slight_smile:

about 2 years ago - FatsharkLev - Direct link

@Frager, our Backend Developer has potentially fixed this for you - can you check again and let me know please? Thanks!

about 2 years ago - FatsharkLev - Direct link

Hi @skramer1323,

I’ve passed your details over to our Backend Developer. They should be able to resolve this tomorrow when they’re back in the office :slight_smile: I’ll keep you posted!

Apologies for the inconvenience in the meantime.

about 2 years ago - FatsharkLev - Direct link

@skramer1323, our Backend Developer has implemented a fix now, so this should be resolved for you. Can you please check and let me know? Thanks! :slight_smile:

about 2 years ago - FatsharkLev - Direct link

Super - thank you for confirming! :slight_smile: