Hi @Lord_Hanlon,
I’ve responded to your Support Ticket, but I’ll reply here also -
I’m having trouble locating your account in the backend. If you can provide me with your PSN id then I can request for one of our Backend Developers to take a look at this. Thanks!
Thanks @Lord_Hanlon!
I noticed from your support ticket that you stated “Offline”, and I realise this is likely why I was unable to find an account in the backend for you, if you are an Offline only player 
Regardless of this, I’ve passed your report and video evidence on to our Console Development team and they are investigating - I’ll update you when I know anything more.
Apologies for the inconvenience in the mean time.
We’ve identified the issue and it’s something that can affect players that have only played Offline mode, that also have DLC.
It’s a bug that will require a patch, so please bear with us whilst we get a fix out.
Apologies for the inconvenience in the mean time.
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