4 months ago - FatsharkLev - Direct link

Hi @benjiro,

Sorry to hear that.

It appears you ran into an Access Violation crash and I notice you have a Ryzen CPU. I recommend to try lowering your ‘Worker Threads’ count. Please check this article out:

Let me know how you get on.

4 months ago - FatsharkLev - Direct link

Ah okay :frowning: it seems you’re still running into an Access Violation crash.

Can you try switching from DX 11 to DX 12 and see if stability improves?

I also recommend running through our general ‘go to’ crash solutions here:

4 months ago - FatsharkLev - Direct link

Hm, so your most recent log actually indicates a GPU-related crash this time.

I appreciate you have already tried a few of these, but it’s worth ensuring you’ve run through all of the potential solutions here:

4 months ago - FatsharkLev - Direct link

The crash report shows another GPU-related crash :thinking:

When performing a Selective Startup did you disable all of your background applications? They’ll differ between individual setups, so you’ll want to try disabling all of your startup items and re-introducing them one-by-one.

4 months ago - FatsharkLev - Direct link

Sorry to hear that :frowning:

Being honest, as you’ve exhausted all of the ‘go to’ options I’m at a bit of a loss. I’m happy to contact Steam and request they process a refund for you - let me know if this is something you would wish to do.

4 months ago - FatsharkLev - Direct link

No problem! of course feel free to continue posting :slight_smile: hopefully a resolution can be found!

If you ran into a BSOD then it’s likely that the issue runs a little deeper.

You have a Ryzen CPU so it could be worth updating your BIOS. Please check out the April 2021 update in this article. Other potential solutions here may also be of help: