almost 4 years ago - FatsharkLev - Direct link

Hi @lSkillsl

Usually errors like this are due to hiccups in the backend, which are short-lived and resolve on their own. Do you still get a server error when attempting to play?

If so, what is the exact error that is shown to you on-screen?

almost 4 years ago - FatsharkLev - Direct link

Hmm, okay! :thinking:

Could you try something please, from your PC (with no VPN connection) can you access:
https://5107.playfabapi.com/

Can you please post a screenshot of what is displayed.

Thanks!

almost 4 years ago - FatsharkLev - Direct link

No worries! Could you also please check this URL and post a screenshot https://4d1e.playfabapi.com/

Thank you in advance!

almost 4 years ago - FatsharkLev - Direct link

@Frostysir I think you’re referring to error code 1127, which is when downtime occurs, sometimes with Steam which has been having a few hiccups recently, or with our backend. It tends to resolve itself after a short period.

almost 4 years ago - FatsharkLev - Direct link

Backend is currently having a wobbly. We’re looking into it now!

almost 4 years ago - FatsharkLev - Direct link

Sorry for the delayed response @lSkillsl, that appears to be ok.

To confirm, are you still currently encountering this server error when attempting to play?

almost 4 years ago - FatsharkLev - Direct link

So, Error 1110 is another that is usually related to downtime/disruption with our service provider. If you were able to restart the game and resume without issue, then it’s likely to have been an unfortunate blip in the connection. Sorry about that!

almost 4 years ago - FatsharkLev - Direct link

@lSkillsl I’ve spoken with a console developer and unfortunately we’re at a bit of a loss with this one. You can access our Xbox endpoint URL which indicates your ISP isn’t blocking the connection. After taking a look at your account in the backend, there are no visible indicators of account corruption or anything out of the ordinary. This leads me to believe it’s a localised issue, which is difficult to diagnose.

You could try uninstalling, and reinstalling the game, just to see if starting with a new install/clean slate has any impact. As it’s a connection issue, I’d think it unlikely though.

Otherwise I can only really recommend that you contact Microsoft Support and request a refund. Humblest apologies that I cannot be of more help with this :frowning: