[2023] Server Error - Cannot Connect

Hi @se05239,

We’re looking into this. Apologies for the inconvenience.

Hi all,

Just an update - this is still very much under investigation.

We’ve indentified an issue, but not the root cause yet.

Console logs are greatly helpful in this case, so if anyone can provide a log after experiencing the ‘Server Error’ that would be much appreciated!

Unfortunately nothing to update with currently

We’re trying to determine any common factors or trends -

@everyone

• Which region are you playing from?
• What ISP do you use?

Thanks!

Noted, thanks so far all. I’ve passed this on and the investigation continues…

I’ll check back here regularly and keep feeding information to the clever people looking into this

@all, sorry for the delayed update - I’ve been waiting on news to share.

This Server Error issue remains a top priority for us for Vermintide 2.

Our Backend Developers have been able to dig into this, and we’ve identified that the issue isn’t something we can fix solely on our end, and that it runs further up the chain with our Backend Service Provider. We’ve reached out to them and will be working with them to hopefully resolve this as soon as possible.

I can completely understand frustrations as this is taking some time to resolve - we genuinely share the same frustrations

Please bear with us whilst we get to the bottom of this - thank you for your continued patience.

We’ve collected data of all connectivity errors (timeouts etc.) and provided this to our Backend Service Provider. They are currently reviewing this, and we’re waiting to hear back from them.

Hopefully we’ll get some good news soon I’ll share any further updates as soon as I hear anything.

Based on the information we’ve gathered, this Server Error issue only seems to be affecting players based in Russia, Sweden or Latvia. It’s genuinely a very peculiar issue and we’re hoping our Service Provider will be able to shine a bit of light on what is happening.

Sadly not yet. We’re still waiting to hear back from our Backend Service Provider. We’ve provided all of the data we have to them, so we’re hoping that the current silence is due to them investigating on their end. As soon as I have any news I’ll update here

That’s great to hear!

Though we haven’t had any confirmation back from our Backend Service Provider yet, we have now had 2 player reports of this issue being resolved for them.

@all, when you get a chance, could you please check to see if the issue is resolved and please let me know?

Thanks!

Huzzah! Seems to be positive news so far

Though if anyone still runs into an issue please let me know.