over 2 years ago - FatsharkJulia - Direct link

Could you try re-launching Vermintide 2 now please, and let me know if this is still an issue for you? :slight_smile:

over 2 years ago - FatsharkJulia - Direct link

Hmmm, okay, it looks like your account is corrupted in our backend. I’ve sent this over to our Backend Engineers, and it should be remedied by end of day tomorrow. If it’s still an issue then, please let me know!

over 2 years ago - FatsharkJulia - Direct link

Our Backend Engineers are running in to a couple of issues and have asked if you could please:

  1. Right-click Vermintide 2 in your Steam library
  2. Select ‘Properties’
  3. Select ‘DLC’
  4. Take a screenshot of what’s displayed in there, if anything, and upload here

Thank you! :slight_smile:

over 2 years ago - FatsharkJulia - Direct link

Thank you for checking, I’ve passed this on and will report back as soon as possible.

over 2 years ago - FatsharkJulia - Direct link

Have you had somebody else play Vermintide 2, on another account, on your PC at any point?

over 2 years ago - FatsharkJulia - Direct link

Just discussing this with our Backend Engineer and will be in contact shortly.

over 2 years ago - FatsharkJulia - Direct link

Unfortunately, our Backend Engineer does not think resetting the account would help, which is a shame as that can be done quite easily.

Would you be able to reinstall? I understand this isn’t ideal, due to the installation size, but is likely to be the most reliable solution.

over 2 years ago - FatsharkJulia - Direct link

Hmmm, okay. Are you able to disable and re-enable Steam Family Sharing?

over 2 years ago - FatsharkJulia - Direct link

Happy to hear that, and apologies for all the hassle. Something went very wrong with your DLC entitlements!

That should be the last of your errors, but of course please let us know if you have any problems.