[2023] Lost challenge progression and cosmetics

Hi @Goregutz,

That seems strange. Was progression reset for your whole account? e.g. all characters reset to level 1?

As account progression is only ever reset by us after player request, which is verified, and then the entire account is reset in an all-or-nothing kind of deal for all characters.

Otherwise, is it possible that you made progress on a different account?

Hm, I’m at a loss here, as progression for a single character shouldn’t technically ever be reset. For a DLC career, e.g. Grail Knight, if the DLC was refunded then any items linked to that would become inaccessible - but for Footknight this wouldn’t apply.

Can you please provide me with your Steam profile URL (or Gamertag/PSN ID) so we can take a look to see if anything is out of place in the backend?

Thanks!

Hi @Goregutz,

Thank you. We’ve taken a look at your account, but from a backend perspective nothing appears to be incorrect.

Unfortunately, in this circumstance there isn’t anything further we’re able to do. Apologies!