almost 5 years ago - FatsharkJulia - Direct link

Which ISP are you with?

almost 5 years ago - FatsharkJulia - Direct link

I’d recommend that you reach out to your ISP and explain you’re having issues with your connectivity to https://5107.playfabapi.com/, which is essentially the endpoint to our backend.

almost 5 years ago - FatsharkJulia - Direct link

Simply provide them with the URL and mention that it’s the endpoint to our backend, and you’ve been having issues with your connectivity to it. They may be able to see where it’s all going wrong.

almost 5 years ago - FatsharkJulia - Direct link

Are you certain you’re not accidentally playing on the ‘Modded’ realm? Please be sure you have the ‘Official’ realm selected using the checkboxes above the ‘Play’ button within the launcher.

almost 5 years ago - FatsharkJulia - Direct link

A couple of people did report experiencing the Sign-In Timeout error yesterday - both of which were located in Germany - but seemed to pass quite quickly. Otherwise it’s been mostly smooth sailing which indicates to me that your issue is caused by something local.

Did you run through all of the solutions listed here?

almost 5 years ago - FatsharkJulia - Direct link

Hmmm okay. I really do think you should reach out to your ISP about this.