[2023] Support Ticket response time went from 1 day to nothing?

Hi!

Happy New Year

Info from support page:

Please be sure to pass him info to do not create another ticket - it will slow down whole process.

Thanks for patience!

Well, if there is a large queue of tickets, I guess they answer ticket and move to another one. That's why you need to wait longer for more answer. It's not a chat, it's ticket system

Soon queue should be unloaded and they should answer much faster