[2018] Chat Moderation Changes and Additions!

This post is a brief overview of changes that have come in the Volunteer Chat Moderation program and associated in-game systems.

To recap, systematic changes to Chat Moderation in Warframe went live on December 5th: 

• Moderation messages are now sent through system messages rather than private messages so that they are not overlooked. 
• Improved logging of Chat Moderator action.
• Increased staffing for Chat Moderator management. 

Here is what we’ve been up to since that day, included in the updates released with Fortuna Part 2, and the Mesa Prime Update today.

• We have posted an official Warframe Volunteers webpage that details our volunteer teams here: https://www.warframe.com/community/volunteers. Included is the “Chat Moderator Code of Conduct” that provides a synopsis of their responsibilities, the rules that govern Chat Moderator conduct, and a breakdown of what Chat Moderators are permitted to action on in chat, along with an established way for people to report / counter-claim any manually actioned chat bans/kicks. 
• With established guidelines, we are addressing the many issues we’ve had in the past with communicating with Chat Moderators and the Community on what Chat Moderation is for Warframe. Essentially, we want everyone to be on the same page so that when issues arrive, everyone understands the outcome of manually actioned bans / kicks.
• Chat Moderators messages will no longer appear in purple text. In the future, this will be reserved exclusively for Warframe Staff to continue communication efforts and ultimately assure that any relevant information is shared from established sources. 
• We have hired a team of professional Chat Moderators to assist with Chat Moderation in the PC English chat. They will begin moderating Wednesday, December 19th, and will do so adhering to the Chat Moderator Code of Conduct.
• We will perform continuing reviews and training of the Chat Moderation team to make sure that everyone moderates in a consistent way. This will involve a lot more time with DE-staff leading training and feedback sessions, as well as other internal processes to help facilitate coordination within the team.

This is by no means the end of this process, but the framework has been established. As the new year comes in, we will be looking to set up a more robust set of general community guidelines and modify other volunteer programs. 
 

To clarify on some points made here:

As part of this change moving forward, we have asked that all current and new Chat Mods adhere to Alias naming conventions that do not have controversial natures. Although we understood the satirical nature of some Alias’, we are changing the policy to make it clear, and our Chat Mods are on board in making sure that they are not mistaken for actual toxicity.

To clarify further, we understand our fault in this by allowing some leeway on Alias’ because we knew they were satirical in nature, however, that does not translate well into the Community. If we were part of another Community, we would agree that some satirical Alias’ would be inappropriate. As of the new agreement, we will be making sure that regardless of intent, we will be consistent with this change.
 

See here for new year, new info!