about 1 month ago - [DE]CoreyOnline - Direct link

Strange! Thanks for reporting this Tenno. Could you send along logs to help us get a wholistic picture of what is happening on your end? You can DM a google drive link on the forums, or send them to support by going to support.warframe.com 

Instructions here: 

 n 

about 1 month ago - [DE]Sam - Direct link

Hello!

If possible, you can tap the top centre of your screen to automatically pull up logs anywhere in-game. Once you can save those to your device, you can follow the instructions in the post Corey linked above, or below here:

Sending Digital Extremes Your Logs

  • Visit Warframe Support support.warframe.com
  • Log in using your Primary Warframe Account
  • Select “Submit a request” in the top right of the web page
  • Select “Logs and Metadata”
  • Use the Subject & Description to explain your issue with as much detail as possible
  • Under “Category” select Files/Logs requested in Forums
  • Drag your Logs onto the ‘Attachments’ field of the support ticket.
  • Hit “Submit”

Let me know if you have further issues so I can best help!