[2023] STEAM REFUND FIASCO: Steam is declining refunds, stating that it's up to the developers, who are convinently ignoring the issue.

Originally posted by awayfromcanuck

Jesus Christ. You white knighters need to realize you're as bad for the growing community as you are as the ridiculous haters that only comment hate on the game. Frankly the game should never have gone to a paid EA without an open beta. Open betas are used all the time to test their servers and networks, what was the reason for not running a single open beta?

A paid early access is NOT an excuse for a barely playable game. People wanting refunds for it due to how the game launched and has been up until last night are completely valid in their requests. Just because you are okay with it doesn't mean others should be okay with it. As long as they aren't spreading hate about it, it's fine.

While the queue issues have been addressed and fixed, there are still a huge pile of issues that need to be addressed for the game to be playable CONSISTENTLY. There are now stability issues and disconnect issues plaguing the game.

I also take issue with developers communication since the games launch. They have largely being silent everywhere but Discord, not everyone uses Discord. Their last "public" update was 5 days ago.

I enjoy the game when I can play it and personally don't plan to ask for a refund but sitting through a 3+ hour queue or constantly getting disconnected is not fun and is not what an Early Access is about.

If you genuinely want Wayfinder to grow as a community and improve as a game, both you and the developers need to be open to hearing criticism instead of being constantly defensive.

Realize what is hate and what is valid criticism.

Steam should be granting refund exceptions due to how the game launched and if Steam isn't then AS or DE should be.