Please reach out to Customer Support. They might have a few questions that can figure it out.
We're aware of the issue. Have you had a chance to reach out to Customer Support yet?
Thanks for mentioning!
To anyone still experiencing this, please contact Customer Support. It's being worked on and they will have questions for you to try and zero in on the fix.
You might want to enable V-Sync to make sure that the Port FPS is throttle to your Monitor. We removed the cap on FPS recently and some folks report their computer running hard as a result of trying to reach infinity and beyond.