almost 4 years ago - foodprinter - Direct link

In any unusual connection/lag related situation submit a ticket.

almost 4 years ago - foodprinter - Direct link

Have you tried to submit CS ticket?

almost 4 years ago - foodprinter - Direct link

@devildog0416yes, true to that. Pingplotter is always the best way to determine where the issue appears. If you have ping plotter showing an issue on WG servers - shoot it our way and we'll pass it along to our network engineers. But in majority cases issues appears on the ISP side or between our servers and ISP. Normally reaching out to ISP would help but you have to have Pingplotter report showing where the issue appears. Even if the issue appears outside of your ISP they can still reroute your signal to our servers through other hops. In some cases, the issue can be local and in that case our CS can help you to resolve it. So the best advice would always be to reach out to CS.

over 3 years ago - foodprinter - Direct link

I'd forwarded this information to CS. They can help you troubleshooting.

I can see ping spikes at 11 hop and that what might cause it. If they can confirm it you should reach out to your ISP and show them this pingplotter report. They should be able to reroute to avoid this hop.

over 3 years ago - foodprinter - Direct link

That's a completely different issue though.

That feature might see some performance adjustments in the near future.






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