foodprinter

Sorry for the delay guys,

I see that most of you got your refund already. The delay is due to the fact that all operations should be done manually and it takes quite some time to process every single request.

Ahoy Captain,

Sorry for the delay.

I'm your friendly CS manager. Your old nickname did not directly violate Game rules yet it was in the grey area. In these cases, we normally don't do force renames unless someone reports it to be offensive.

Please work with CS and they will help you to pick another nickname for free.

Hey @Lancelot0001,

We've seen an unusually huge spike in tickets requesting these refunds so it makes take a bit longer to process them. Each and every single ticket will be properly reviewed and offered a refund as per our original refund offering.

So you have issues submitting CS tickets to request your Santa crates to be refunded?

Here's what you can do:

Clear cache and cookies


Make sure that in the field where they need to specify the amount of the transaction they aren't using 0 or blank ( that somehow confuses the system)


Try to submit a ticket in another ticket queue, for example, in-game good. That might slightly increase the time of handling your ticket but that'll work anyway

@Notting_HillHey there.

When you activate the coupon ( ie click to proceed to the payment) the coupon gets locked for 60 minutes (I think it's 60 minutes). So in case if you have any payment issues it might look like the coupon is gone. But it will reappear after the cooldown. Check your premium shop again.

For issues like that in the future, I would recommend sending a ticket to our Billing CS team.

Hope that answers your concern.

Ahoy @Submarine_M1 ,

I'm afraid coupons can't be used when redeeming your gift cards. I understand that you don't have a credit/debit card. I'd recommend you check Karma Koin for example. Their cards would give you better value for the money compared to regular gift cards.

I'm afraid Prepaid customers are not eligible for this offer.

Looks like Verizon adds more customers to this offer. If you have any issues getting this offer, please reach out to Verizon CS. If you have any issues redeeming the code - please reach out to your friendly World of Warships Support.

Can you right-click on that "Redeem Now" button, copy the link that you get from Verizon and send it to me via pm? That's a third message like this I see here so it's not a common issue though I'm still investigating it

Yeah, Sorry for any inconvenience.

Is it Prepaid account? have you tried contacting Verizon support?

Yes. and a total of 4 15% discount coupons

Do you have a Verizon Prepaid account? I think that might be the issue then.

Unfortunately, prepaid customers can't use this offer.

Can you guys send me a personal message to get some more information on this issue?

Fios customers can redeem their code starting from November 4th

Any CS tickets submitted so far?

Could you please provide a replay or the video representing the issue?

Each 30% discount coupon has usually 3 days term. However, if you starter a payment, applied your coupon, and then decided not to proceed with the payment the coupon will be temporarily locked 9 don't really remember for how long, I think it's only several hours). Anyways sending a ticket would be the best option. Even if your coupon expires by the time they get back to you, they can still track your payment attempts and they will help.

First, 2 things to notice:

You've revived an old thread unrelated to your issue


This is WoWs NA forums not EU.

As for the issue itself - the best advice would be to run Pingplotter report.
You can also reach out to CS. They can help you resolve it.