[2020] Repeatedly Disconnected

Pingplotter is currently the best tool to investigate connection issues. Let me know if you have any issue with support so I could escalate it if needed.

When it comes to connection issues most players think that it's WG to blame for any disconnects but it's not that simple. The most important part is to understand where these issues occur. If that's your router or network settings - it should be fairly simple to resolve. If any issues on the server - we can reach out to the appropriate team. But very often problems appear on the ISP side and those are a little harder to deal with since ISP generally don't recognize these issues unless you provide them some proofs. Support is there to help you no matter where your connection issues appeared

@Morpheous I know it may look like it for you that would affect a large number of people. To be honest in any outcome we need to collect network diagnostic data using Pingplotter in order to see where the issue appears. If it's on your end - we'll let you know, if it's somewhere on the ISP end ( you'd be surprised how many hops your signal should go through on the way from your computer to our servers and back and the problem might appear on any of them) will provide you with information that you need in order to reach out to them and prove the problem. And if it's on our servers somewhere, our network engineers would still require a diagnostic date to see where exactly is the problem.

The best way to provide that information is by submitting ticket.

We had an unplanned server restart last night. Those are rare but sometimes needed. Sorry for any inconvenience.

If you experience anything like that in the future make sure to check the CS portal for any downtime notifications. If there's nothing there it's time to panic :)

For everyone who experiencing connection issues - PLEASE PLEASE PLEASE Submit a ticket to support. Attach WGCheck report and, preferably, Pingplotter report. Most of those issues can't be resolved unless you submit a ticket. If you have any issues submitting it or feel like CS is not assisting you - then I can jump on board and see if there's anything else can be done.

the answer is the same

Please submit a ticket to support