over 3 years ago - Hapa_Fodder - Direct link

@Gneisenau013 or @foodprinter

over 3 years ago - foodprinter - Direct link

@Notting_HillHey there.

When you activate the coupon ( ie click to proceed to the payment) the coupon gets locked for 60 minutes (I think it's 60 minutes). So in case if you have any payment issues it might look like the coupon is gone. But it will reappear after the cooldown. Check your premium shop again.

For issues like that in the future, I would recommend sending a ticket to our Billing CS team.

Hope that answers your concern.