over 4 years ago - foodprinter - Direct link

Please send a ticket to support. They can resolve it for you

over 4 years ago - foodprinter - Direct link

Actually, even if you submit a ticket into the wrong category worst thing that might happen is that it might take a little longer for them to respond. Any billing ticket category would work.

over 4 years ago - foodprinter - Direct link

Oh, we do have a simple way. It looks like a browser issue, so that's why I ask him to submit a ticket.

Our billing support usually pretty quick to assist.

over 4 years ago - foodprinter - Direct link

It's up to you which browser to use. Most of the browser issues appear due to cache and cookies so normally clearing them helps to resolve the absolute majority of them.