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Standby for words from the Chief,
The Update 0.9.6 is here, so please provide any bug reports you may encounter here.
Please also check our little guide on how to report a bug here:
If you're fairly certain you've encountered a bug, we'd like to encourage you to submit it to the Game Support section of the WoWS ticket queues, within a section where bugs are asked for, or to create a post within this sub-forum.
Remove your mods and try again before sending in a bug report as mods tend to be the culprit.
I do ask that you please provide any and all information that you can when reporting an issue.
Please follow the format below:
Issue: This is where you should explain the problem that you're having.
Expected Result: Tell us what should be happening.
How to Replicate: Give us examples on how to reproduce this bug.
Screenshots/Replay/Supporting Info: Screenshots and Replays go a long way, so having this ready to go will really help.
Just some friendly reminders of what a bug is NOT:
An aspect of game design that you disagree with ("This ship needs to be buffed" "That ship needs to be nerfed" "The ocean is the wrong shade of blue")
Items that you feel are missing from your account (almost always this is a problem with your payment method for premium stuff or an interface confusion for the rest)
Historical Inaccuracies
Issues related to your installed mods. - Remove your mods, if you have any, and try again before sending in a bug report as mods tend to be the culprit.
We reserve the right to add to this list
Forgot to mention, REMOVE YOUR MODS and try again before sending in a bug report as mods tend to be the culprit.
For each support ticket, please make sure to attach WG Check tool report to those tickets! That will help us to better understand the nature of the issue you're experiencing.
You can find the instructions on how to use that tool here:
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Spoiler
Below I have included a download link to our WG Check tool. This diagnostic tool can be used for World of Tanks, World of Warships, and World of Warplanes.
This tool can be used as a way to run a diagnostic check on your game client, check to see if you're missing any game files (it will try and repair them if possible), and to gather necessary information our support team might need to address any tech/bug related issues.
Once you have downloaded it, open the zip file and run the WGCheck.exe. After it has launched, please select the World of Warships icon and locate its directory. The default location is **C:\Games\World_of_Warships**
- Check the box labeled, *Add game client to the firewall exceptions*.
- Check the box labeled, *Extended network diagnostics*.
- Start the integrity check by selecting the orange *Start Diagnostics* button.
Be patient, it will take some time to finish.
In many instances, this should repair or at the very least diagnose what issue you may be having.
If it doesn't resolve your issue, then I would like to ask that you please submit a support ticket to our CS team and please send us the WGCheck log that generates after the program has completed its check.
If the file size is too large for the support system, you may have to place it within a .zip file.
Lastly, if you have any mods installed on your PC, please remove them and run the check tool again (check your game client as well to see if removing the mod helped) before sending your info to us here in support.
If you're trying to report any technical issue, please make sure to attach WG Check report to your support tickets.
That is all.