[2020] No customer service at peak hours. Why?

So firstly, spamming constantly in a ticket is actually a very bad idea with ANY customer service request. Because every time you do that, you literally reset your own ticket back into the queue.

Secondly, I don't see any real question in your ticket, if you wish to PM me the ticket number you got we can take a look.

And thirdly, believe it or not our staff actually have normal lives and it looks like this ticket was put in later in the day on a Friday. Unfortunately our EU folks would more than likely just barely be waking up and the NA folks are off work, so yes, it will take some time to get a response to your ticket.

And finally if you have questions about things in general in game (as I cannot tell what you're trying to ask) you can always PM me here or on discord and I usually answer right away.

-Hapa

Meh, doesn't bug me so much, IMO for the most part, it's just something to vent about, which is not a big deal.

One thing that I find interesting though, is that people don't understand that spamming a ticket (and this goes for most CS systems not just gaming) actually resets the queue... which can be frustrating for the person submitting and the CS expert because we don't want tickets sitting in queue.

-Hapa

We're happy to help everyone. Including Karens :)

Firstly, our CS reps work VERY hard to ensure that ALL CS tickets are handled to the best of their abilities, even, often contacting community managers later in the day after working hours to ask questions so they can have a better understanding of what tickets might be for.

I am not sure what you are referencing but NO WHERE in the correspondence that you showed screenshots of (which BTW you only gave us 4 hrs to respond to your ticket on, on a late evening) or in this thread has anyone made any compare or contrast or any related comments that were political. Could you elaborate what you're talking about? Also, if you look at @foodprinter's tag, you'll see he is a CS rep and will I am sure gladly help you if you PM him.

That being said, since we still have yet to see or hear what your CS ticket was about and though I asked you to PM me or Foodprinter, you still have not done so, we can't exactly help you.

At this point I would say this thread is complete.

-Hapa