Aloha,
Thank you to those that have shared your positivity! In this day and age, it's nice to see!
@foodprinter Should share in this! Since he is one of our amazing CS peeps! As is @Gneisenau013!!!!
Mahalo,
-Hapa
It's not about who responds to your ticket. Each still has to follow certain guidelines and policies. And though we wish to help all players sometimes we have to say no. When it comes to containers the general policy is that once it's opened we can't provide a refund.
All of the policies ( well at least most of them) are posted on the support portal. Some of them might be missing due to the fact that we're still working on the articles to publish them or to adjust them. If you find that there's anything missing there and you'd like to be added - let me know.
Purchases at Armory are actually considered like any other in-game purchase.
I agree that this article needs some additions:
The following line from this article is also applicable to all in-game purchases including containers: We can offer a refund of your purchase if you made it on the wrong server and the goods are unused.
Any container considered used once it's opened.
It's not a secret but you're right and I'll work on updating this article next week.
You're always welcome. Enjoy your weekend!
P.S. I'd recommend checking those policies that we have published when you have time and let me know if you have any questions or feel like something is missing.
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