Hey. Sorry for the long wait.
This is a derogatory term and the player was renamed.
Upd. but I'll remove player's id from the thread to keep information personal.
We have a system that is constantly monitoring bots and cheaters and penalizing them, starting with warnings - so additional tickets in customer support is not needed. Those cases aren't ignored anyway, since all players are being monitored.
We don't describe details about methods to not make lives of abusers easier - more data will allow easier circumvention of our methods, and this is a competition between cheat-makers us, finding them, we don't want to give them unnecessary edge.