[2020] BEWARE PREMIUM SHOP/GIFTS - Bad support team or Wargaming Greed?

As it was already stated - refund request was declined only because you used that ship in battles. If you'd contact CS right away they would honor your request

Once again. We're happy to refund any payment that was not used in-game. You focused on the fact that these are identical ships while you played several games in Atago before actually contact support.

Once you've used your purchased Premium ship in battle it's considered used and no longer eligible for the refund.

Both Takao and Atago have been available in the game for a very long time. And also Arpeggio ships including Takao could have been earned for free just by completing some missions ( pretty easy ones) when they first appeared back in 2016.

I'm sorry but CS has to follow internal policies that are well communicated to everyone. If you're upset with these policies - I understand but please don't blame CS for them. They handled your request professionally.

Here is the biggest problem, and why our CS is NOT wrong in their explanation of why these ships are different even though clips from Wikipedia or historically they might be the same.

ANY "AL (Azure Lane)," "HSF (High School Fleet)," "ARP (Arpeggio)," ships are collaboration ships. These ships are based off material that exists in those collaborations. Which is explained about the ARP Takao here: https://wiki.wargaming.net/en/Ship:ARP_Takao

Atago is an IJN ship that World of Warships created (she was also one of our first premium ships). Discussed here: https://wiki.wargaming.net/en/Ship:Atago Also because a ship says, "developed from" it doesn't mean it is a Myoko class... it means this design was literally derived from or developed from or as a result of the Myoko. This happens often in warship design, improvements may grow beyond the initial class into a whole new class of ship. So in this case, the description of Atago is 100% spot on since the Takao-class cruisers were an improved version of the previous Myoko class design.

At some point we may have thought ahead that we might have a defined heavy cruiser line, so leaving this wording made sense, years later we do an ARP collaboration and the ARP

So when they explain to you that they are different they are completely correct. Atago is an IJN Premium, ARP Takao is an ARP Takao from the "Fleet of Fog" story.

-Hapa

Perhaps you should take a step back and realize what I am trying to tell you.

the ARP Takao is a ship that was put into the game based off of the ARP collaboration which was literally years after we put the Atago into the game.

The write ups for them and the name are purely based off the ARP Takao.

Just because a ship visually looks the same doesn't mean they are!

Case in point Warspite and Queen Elizabeth, Tirpitz and Bismarck, Fujin, Kamikaze, Kamikaze R, Marblehead, Marblehead L, Murmansk, Ohio. ALL of these ships are re-rolls of the same ship but have different write ups, though NONE of them are from a collaboration so we changed the stats for some of them. In a collaboration we often have to follow what the collaboration company requires of us. They may have liked our modeling therefore we used that model. But the write ups were different because it was literally part of the ARP ships.

This is an arcade game with historical influence NOT a simulation. Just because in real life something is, doesn't mean that it is in the game.

In real life there was NEVER an ARP Takao. Because the ARP Takao is from the ARP collaboration.

Again, there is no deception, and it wasn't illegal or unethical. Considering that the ship write ups are 100% correct and the write up for the ARP Takao literally talks about it being from the Arpeggio of Blue Steel anime series.

At this time I'd say that this topic has run its course I think.

-Hapa