[2019] Charter/Spectrum connection issues

Captains,

We've received multiple reports from players losing connection or unable to login to World of Warships game server. All reports we've received so far were coming from Charter/Spectrum providers from California and Hawaii. It's possible that more players from South East USA are affected by this issue. For some players setting up Google DNS servers (8.8.8.8 / 8.8.4.4) helped to resolve the issues. Others reported that using VPN and choosing any other US location helped to resolve the issue again.

If you experience these issues, please try using Google DNS or VPN. We're also encouraging you to reach out to Charter/Spectrum support at (833) 267-6094.

Our Network team will work with Charter/Spectrum team in order to resolve the issue.

We're working with Spectrum in order to figure it out ASAP but having issues with ISP during the holiday season adds complexity to the whole situation.
Currently, DNS: it's not a 100% solution. Using VPN so far is the best choice.