[2021] Cannot use my birthday coupon

Definitely send a ticket to Player Support/Customer Service!

So, a quick story from an old job~

I used to work at a Movie Theater, and one day after we closed, I forgot to put away the "Drink Display" which was some 20oz bottles of Powerade and whatever. It was like 9 bottles each on 4 little displays. Probably $36 from a gas station :\

I was written up by my manager for leaving out over $150 in "assets", since Movie Theaters sell a $1 Powerade for $5. Which seems crazy, but in terms of accounting decisions is how they tally stuff :\

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Story over, why'd you say all that?

Because in-game assets for us have value. Yes, they're pixels in the end, but they are still items with actual value (from hundreds/thousands of man-hours) and have to be accounted for. Whenever codes or ships are given out on stream, there's an approval process for all of that, because these things have real-world value.

In this thread and another I've read earlier today, the issue of an "Expiration Date" on the Birthday Coupon was brought up. From both instances, Customer Support has replied that they can't re-issue an expired coupon. Why? Because Customer Support isn't given the God-Mode setting to create value from nothing. Unfortunately, the expiration dates are quite firmly inflexible.

Why? Realistically, there are hundreds of thousands of people that receive these coupons. While grocery stores and other shopping places might accept past-date coupons, they have processes built in. Customer Support is a time and labor intensive process that would then require multiple autorization steps... it's just too much to continuously expect that an exception can be made whenever something happens to come up.

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To return to the start of the thread, the OP was stating they were having a technical issue that was preventing redemption. Technical issue would be something to notify Customer Support about so they could help resolve the issue, or at least be aware that the issue might interfere with the expiration date prior to it occurring.

That was in my reply.

Why wouldn't I give the advice that has the way to deal with/correct the problem?