Ubi-Thorlof

Ubi-Thorlof



28 May

Comment

That's a cool graph, interesting analysis/prediction. Very excited what the future will bring.


23 May

Comment

Originally posted by AlbertinhoPL

Sorry but I don't buy it. 2 months of investigating, no official communication, evasive answers from customer support? Anno 2205 is most likely on the bottom of the priority list . My guess is - all of this is a preparation, a groundwork to give us some bullshit excuse to never turn it back on. 'sorry dog ate our homework and rats bit some important cables and neighbor flooded us so we are unable to turn it back on. It is not us! We promise' Ubisoft customer support since you are so lazy you can use it - ctrl+c ctrl+v it to official channel. Better that than 2months of silence.

You are of course free to not believe me, but what I wrote above is the current situation and there are no plans to deactivate any online functionalities.


22 May

Comment

The servers were not shut down... something like this would have been announced.

We are aware there are currently issues with the world market, it's under investigation, but the cause of it has not yet been identified. We hope to have an update soon and return the world market functionality to Anno 2205.


17 May

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Originally posted by Ghetto_RS

I don’t have the ornaments in the construction menu. I’ve been checking every day to see. It’s also the only pack that has the buy option.

Thanks for confirming, has been forwarded.


16 May

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Originally posted by Ghetto_RS

Is this not included in the Ubisoft+ sub? I have Ubisoft+ atm and it’s the only pack I can’t use and tells me to buy.

If all other Cosmetic Packs are included there, it should also be the case for the "Steampunk" one. You don't have the ornaments in your construction menu?

We'll have a look.

Comment

Originally posted by NekyoArc

Do you have an ETA or update on the definitive annoversary edition and people that bought the cosmetic pack 2?

The CDLC is not yet accessible

Just checking: do you own the game/bundle on Steam or on Ubisoft Connect?


15 May

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Originally posted by luxuria_BE

Thanks for the answer! <3 :-D Good to know it's not my fault ;-)

Should be fixed :)

Comment

Originally posted by Ubi-Thorlof

Hey there, copy-pasting my message from the other thread:

We're aware of the current issue with the Cosmetic DLC not unlocking within the game despite the purchase having gone through correctly. It's under investigation, but we do not have an ETA yet.

Apologies for the current inconveniences, hope to have good news soon.

Should be fixed!

Comment

Originally posted by Ubi-Thorlof

Heya, since a few of you tagged me separetely:

We're aware of the current issue with the Cosmetic DLC not unlocking within the game despite the purchase having gone through correctly. It's under investigation, but we do not have an ETA yet.

Apologies for the current inconveniences, hope to have good news soon.

Good news: should be fixed now! Thank you for your patience.

Comment

Hey there, copy-pasting my message from the other thread:

We're aware of the current issue with the Cosmetic DLC not unlocking within the game despite the purchase having gone through correctly. It's under investigation, but we do not have an ETA yet.

Apologies for the current inconveniences, hope to have good news soon.

Comment

Hey there, copy-pasting my message from the other thread:

We're aware of the current issue with the Cosmetic DLC not unlocking within the game despite the purchase having gone through correctly. It's under investigation, but we do not have an ETA yet.

Apologies for the current inconveniences, hope to have good news soon.


14 May

Comment

Originally posted by AdmiralBumHat

Random Anno question: Can you fix the Anno 2205 world market/council servers please. They are down for a month and support said that they are investigating and will be fixed as soon as possible…a month ago.

I don't have more info than that either right now, but can try to chase the issue tomorrow. Issues with the online services are usually out of our (dev team) hand since there are specialised teams here at Ubisoft.

Comment

Originally posted by Dravidos

u/Ubi-Thorlof Do you think the activation problem of the new CDLC will be resolved today? I was very excited to be able to play with him and I had managed to have the afternoon free.

Can't give you any timeframe for that, I'm afraid. Depends on how fast the exact cause can be identified. It's likely that it won't be fixed until tomorrow. Sorry for that.

Comment

Heya, since a few of you tagged me separetely:

We're aware of the current issue with the Cosmetic DLC not unlocking within the game despite the purchase having gone through correctly. It's under investigation, but we do not have an ETA yet.

Apologies for the current inconveniences, hope to have good news soon.

Comment

Originally posted by empathetical

Went and looked and it requires a purchase even tho I bought and have the Definite Annoversary edition... Was expecting it to be unlocked. Damn that's annoying

Should definitely be part of the Definitive Annoversary Edition.

If it's not, it's a mistake, and we'll need to have a look.

Comment

Originally posted by Takarazuka012

/u/Ubi-Thorlof that's not how you spell Steampunk 😏

We are special


06 May

Comment

See, the Queen is more into modern architecture, not those boring old castles. If you had seen her giant palace back in the capital, though!


25 Apr

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Originally posted by Moorbert

i think it will bring cosmetic dlcs as well.

Correct! :)

Gold = base game and all gameplay DLC

Definitive = Gold Editon plus all Cosmetic DLC


23 Apr

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Heya, the giveaway is over and the 10 random winners were drawn (see here: https://www.redditraffler.com/raffles/1c77iht).

We'll be reaching out to them today via direct message :)


19 Apr

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Yes, the telephones in Anno 1800 are single-use only. We can probably blame the investors for that.