[2022] Experiencing crashes when trying to load game or the Discovery tour

Hi @jerusalem_sav I'm sorry to hear about the issues with your internet connection, which makes it more difficult for you to download and install the game again.

Can you confirm if you went through all of the PC troubleshooting that was provided?

Could you also check that you have saved your msinfo as a .txt file? Please check the steps in the support article here.

Hey @Jerusalem_sav, thanks for the update and I can see that you have indeed!

It is currently in the hands of our regional team, therefore as far as further communication goes, we will proceed via ticket itself.

I do hope that we will be able to reach resolution sooner than later and in the meantime, if you do happen to have any further queries or run into any other difficulties, feel free to reach out at any time!