over 1 year ago - Ubi-Keo - Direct link

Hi @ZeddBrew apologies for the late response.

I'm also sorry to hear that you are still experiencing this issue after disabling the Light-Fingered skill as well as all other skills.

Could you please provide a video that demonstrates this issue. In the video we would need to see the following:

  • That you have the latest update installed. This can be seen on the main menu screen before loading your save.
  • That you have disabled the 'Light-Fingered' skill.
  • That you do not get a prompt to steal the key.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check here

over 1 year ago - Ubi-Mushy - Direct link

@ZeddBrew Thanks so much for providing that video! I have forwarded this information over to the team so they can investigate further. If they need any more information, I'll be sure to update this thread 🙂

over 1 year ago - Ubi-Keo - Direct link

Hi @ZeddBrew could you please confirm if you are still experiencing this issue after installing the 1.7.0 update that was released on Tuesday?

over 1 year ago - Ubi-Keo - Direct link

Hi @ZeddBrew thanks for the update, I'm sorry to hear that the issue persists.

After looking at your screenshots and video, I noticed that the guard has the key icon above his head in the screenshots to indicate he has a key, however in the video the key icon is not present.

Could you please try fast travelling to another location on the map then fast travel back to the location near the shrine and start the trial again. Can you also confirm if you have customised your controls?