[2021] Experiencing random crashes when the 'World Details' setting is set to Ultra High

Hello qu1ckset thank you for your post.

Did the game crash and close itself down, did the game display a black, blue or white screen, did your computer restart itself, or did the game completely freeze so you couldn't control anything?
 
For the crashes you are experiencing, I would recommend the following steps -
 
- Verify the game's installation files, through the game launcher, to fix any corrupt or missing files that may be causing the crashes
 
- Run the game as an administrator via the game's .exe file, right-click on the file, select Properties, select the Security tab, check to make sure the current PC user has Administrator privilege's for this file, as not running as Admin can sometimes cause several problems and can stop the game from being able to save > https://www.ubisoft.com/help?article=000060505
 
- Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 21H1 - Windows 11 not currently supported)
(Updating Windows will also update any supporting software the game and launcher needs such as DirectX, Visual C++ x64 and .NET Framework 4.5)
 
- Disable all background software in Task Manager and try a clean boot/restart of your PC, in case any software is interfering with the game -
https://support.ubisoft.com/en-GB/Article/000063761

- Lower the graphical settings in-game for each graphical setting, then slowly raise each setting back up after playing for 5 minutes in a crowded area, to you find a compromise where the game may not be crashing

- Make sure the game is whitelisted as not a threat in your anti-virus software, in case it prevents the game from launching or connecting online
 
- Make a backup of the games config/settings file, then delete this file in case a recent change to the settings may be causing the game to crash (Changing the recommended graphics/video/monitor settings in the game, can sometimes prevent the game from launching)
 
- Install the game to another HDD or SSD drive preferably, if available. Also try installing the game on a separate hard drive as your Windows OS (Make sure to back up any game save files onto your desktop first, just in case)
 
- Do a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives -
https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca
 
This support article should explain how to perform some of these solutions -
https://www.ubisoft.com/help?article=000061047
 
Please let me know if you need any help with the steps above and I will happily explain further.
 

Thanks for the update, @qu1ckset, and for letting us know more about what troubleshooting steps you have tried.

Just to clarify, these crashes only occur when World Detail is set to Ultra High only? If so, could you please provide us with some additional information to include in your report to the development team:

• You mention that there are a few locations you can visit in Mercia where the game will consistently crash. Can you let us know what these locations are? This will be helpful for further testing.
• You mention that the crashes are "random." On average, how long can you play for before these crashes occur?
• Would you say these crashes tend to happen more often in "busy" areas, such as during raids and in cities where there are lots of NPCs? It's possible these crashes are happening more commonly when there's a lot of activity happening on-screen, so it would be helpful to know if this matches your experience.

This information will be helpful for the development team when if comes to reproducing the crashes you're experiencing during testing. In the meantime, I would recommend using an alternative setting for World Detail, instead of Ultra High.

Thanks!

Hello @qu1ckset,

Thank you for your detailed report! I passed it along to the development team for the ongoing investigation. Once we have an update, we will let everyone know through the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.