[2021] [PC] Game crashes during the quest 'Storming Ravensburg'

Hello @Lefuden,

Sorry to hear that your game keeps crashing.

Can you please provide us with your full PC specs against your in-game graphics settings? Secondly, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts that can lead to these crashes.

Many thanks and if you have any additional questions, please let us know.

Hi @Jachara and @lysergis, sorry to hear the issue still persists for you.

Please, could you both record and send us the video showing the issue and also show us that the game was fully updated?

Please also make sure that your latest saves are uploaded to the cloud.
 
I look forward to hearing back from you.

Hello @ghaspland. Sorry to hear you are experiencing the same issue.

Could you please confirm that you performed all of the basic troubleshooting steps as was suggested below?
Can you also upload your saves to the cloud and record the short video, upload it on any video hosting of your choice and send us the link so we can investigate.

Feel free to get back in touch if you need us.

@mitiih Sorry to hear you are also facing this issue.

As a first step, could you have a look at our Basic PC Troubleshooting guide?
 
 
Another important step to take when you're experiencing these on launch is to make sure that your game and launcher(s) are on the same drive, preferably the hard drive.
 
If after you've gone through the steps, you're still having issues launching your game, please reach out to us via one of the methods below with copies of your MSINFO and DXDiag. If you're contacting us through Twitter or Facebook, make sure to also include your Ubisoft username and email address, so that we can ensure we're looking at the correct account. 

Hello @bl4ckh4wk-vx9,

Thank you for the update. I'm afraid that it's not possible to attach your diagnostic files here (and we would never encourage it to provide these details in public) - however, can you please create a support ticket and attach your files, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

@whiskeyandmilk Hi there, I am sorry to hear you're also experiencing these crashes. If you've exhausted the steps in our Basic PC Troubleshooting guide, please reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag and a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
 
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!

Hello @kawaileung and thanks for letting us know you were able to get through. Hopefully, your workaround can help other players to solve the issue.
Please don't hesitate to get in touch if you need our help in the future.