Ubi-Oxavo

Ubi-Oxavo


16 Jan

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @guest-obpxoydf, welcome to Discussions!

Sorry to hear all additional sounds have stopped.

Could you please go through the Xbox troubleshooting if you haven't already done so then try again.
If the issue persists could you confirm If you own a disc or digital version of the game?

I look forward to hearing back from you.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @jimmywon34 and thanks for reaching out and informing us about graphical glitches that you're experiencing after 1.4.1  game update.

We'll still would need a video to investigate it, I am sorry to hear you were not able to upload it.
You can upload it on any hosting of your choice and just send us the link if possible.

I look forward to hearing back from you.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Welcome to Discussions @jefe239,

Sorry to hear you can not progress with the mission because Kassandra does not move.

Could you please specify what platform are you playing on? Also, can you try to re-load an earlier save to see if the issue persists?

I look forward to hearing back from you.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hi @Jachara and @lysergis, sorry to hear the issue still persists for you.

Please, could you both record and send us the video showing the issue and also show us that the game was fully updated?

Please also make sure that your latest saves are ...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @skypherdzn and thank you very much for the video provided.

I have passed on all the information to the relevant department for investigation.

Please let me know if I can help you with anything else.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @guest-aaiyb9xg and thanks for reaching out to us.

We've received reports of players mentioning that Eivor sometimes flies away and desynchronizes.

The development team has been made aware of this issue and they are currently investigating it. Would it be possible for you to reproduce the issue once again and provide us with the video?

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

We apologize for any inconvenience and thank you for your patience and understanding ...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @vlawde and thanks for providing more details.

We will be happy to pass your report to the developers but unfortunately we can not do it without the video, therefore could you please try once again to record the video of the issue and upload it on any hosting of your choice and then send us the link? Please also make sure that your latest saves are ...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @guest-kfwyhov2 and thanks for letting us know it goes for you. I am glad to hear you can play now but if the game keeps crashing and update is not installed it is not a solution as anyway you have to install all the latest updates to maintain the game functionality. Could you please confirm if you performed all the basic TS steps including restor...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @DeathEvoke and thanks for reaching out to us!

My apologies for not getting back to you sooner. Thanks for such a detailed description of the issue.
 
We have received reports of players who see their game becoming much easier when changing only one of the settings.
 
The development team has been made aware of this issue and they are currently investigating it. If you would like to help us with the investigation, please send us the video of the issue and your settings. Also, please make sure that your latest saves up...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @ingweeeee and thanks for contacting Ubisoft Support. Sorry to hear about Opals collected in Ireland not showing in the inventory.

The development team has been made aware of this issue and they are currently investigating it.

Could you please confirm for me:

  1. Does it still happen?
  2. Does it always happen?
  3. Do you actually get all the Opals, just later?


I would kindly ask you to record a short video showing the inventory and the collection of opals and send us a link so we can investigate this fu...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hi @guest-xq0yzpkk and welcome to Discussions!

We've received reports of players who claim that Zealots aren't spawning, or are already dead, so developers are aware of this issue. I am happy to read you were able to solve it on your own by installing the latest update, well done!

Please let me know if I can be of any help with anything else.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @Altiar639 and thanks for reaching out. My apologies for not getting back to you sooner.

From everything you have mentioned above, looks like you are experiencing issue with Daughters of Lerion Mystery.
Sorry to hear you can not upload images, can you try once again to upload these screenshots to a post for me as we need screenshots to confirm the issue and which of the witches is affected?
Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize. Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

Let me know if it still doesn't work - I'll be happy to give further guidance.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @tomd16052112 and welcome to Discussions!

Sorry to hear you are unable to complete "Ledecestrescire Sauce". Could you please confirm for me that your game was fully updated but the issue still persists?

If that's the case, I would kindly ask you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are ...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hey @r4dziu93, happy to read you've managed to solve the issue on your own, well done!

Please don't hesitate to contact us if you need our help or assistance with anything else.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @angelzhizni007 and thanks for the update. First of all, happy to hear that you've managed to solve the issue, well done!
Speaking about my colleagues reply, I've just double-checked and can confirm the appropriate steps have been provided ( installing all the updates is one of the initial steps in our Basic troubleshooting guide).

Have a nice day ahead and let me know if I can be of any help with anything else.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @jakhi147 and thanks for letting us know that issue has been solved for you after reloading, happy to hear that!

Hey @MarkThis9 , I am sorry to hear the issue st...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @sol_mat077 and welcome to Discussions! Sorry to hear you can't launch the game after the patch. Does it crash to desktop or just stuck?

Have you tried to verify game files after installing the update to see if it will change the situation?
Please can you check through the steps ...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @kachiuli and thanks for reaching out to us.
As far as I understand, you are experiencing two issues: The Yule festival does not appear for you plus you can't talk to Vagn.
The issue with Yule festival should now be resolved, could you please check if your game is fully updated? ...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @vorpalich and welcome to Discussions. First of all please accept my apologies for not getting back to you sooner.

Thank you for reaching out to us and for the screenshot provided as well as for the feedback regarding comparison Discussions and Forums Usability.

I am sorry to hear you are experiencing "An Epic Games service is unavailable at the moment" error and as far as I understand you already have been in touch with out customer support Team by submitting a case. Since this is an account related issue, we can not discuss it publicly, therefore could you please confirm for me that you have tried to test if the issue persists on new Windows profile after setting to default different browser than p...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello again @cellq7 and thank you for your input in improving the game. May I ask if you're also having those issues described on reddit? If that's the case, please record the short video, upload it on any video hosting of your choice and send us the link.

Feel free to get back in touch if you need us.