Ubi-Oxavo

Ubi-Oxavo


10 Jul

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    Ubi-Oxavo on Support Forums - Thread - Direct

Welcome to Ubisoft Discussions @Miko251 .

I am sorry to hear you experience two issues and understand this can be a frustrating experience.
We previously received reports from other players regarding the indicator for voice chat but it is marked as resolved, therefore could you please make sure your game is fully updated?

Speaking about "Failed to synchronize achievements" error, I can see you've already performed some basic troubleshooting steps. Please also tr...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @Taco-man2022  , welcome to Discussions!

I am sorry to hear you received the Temporary ban in game. Unfortunately, the temporary bans can not be lifted.

MMR rollback occurs when players you've encountered in Ranked matches are identified as cheaters—in this case, they were DDoS-ing. Your MMR gets readjusted accordingly to cancel out the cheaters' effect on the affected games.
For more info, check out our Dev Blog: (http://rainbow6.com/mmrrollback).

Please let me know if you have any other questions.

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hi @Abdulakk and thanks for reaching out.

The central EU server does not exist as a manual option, therefore can you please elaborate more how did it work for you?

Thank you in advance.

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello again @Autarrky and thanks for getting back to us.

Sorry to hear that all the connectivity troubleshooting steps did not solve the issue and you still experience the error 4-0xFFF0BDC0.

In this case I invite you to create a support case, as we'll n...

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @Hu____nyOnTwit and thanks for reaching out to us.

We understand you would like to open Match Replays in a third party player, however as of now you can only watch it in the game’s Watch tab.

The Rainbow Six: Siege Match Replay feature automatically records your player versus player (PVP) matches. You can rewatch your latest games and get an edge on your opponents!
 
Up to 12 matches will be saved and available to view at a time. After you have filled up your 12 save slots, the system will automatically overwrite existing matches, starting with the oldest ones first. 
 
Your matches are saved to th...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @kmrXenomorph ,

I am sorry to hear your game crashes to desktop.

You've mentioned that you tried all the basic troubleshooting steps including the clean installation.
Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we ju...

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @ErdnussEnte , thanks for answering all the questions.

In addition to your answers, could you please upload some screenshot showing that your skins are not applied after a game restart?

Can you try once again to upload these screenshots to a post for me? Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize.
Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

Thanks in advance.


05 Jul

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @Bagieta997 , thank you for your report. While we are still awaiting the response from the topic starter, could you please let us know if you have tried all the basic troubleshooting steps before switching to windowed mode?

Thank you in advance.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @ConfirmLocation ,

I understand this is frustrating experience, however I would kindly ask you to avoid using a bad language as we are here to help.

If you have any questions, please, let us know.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @luis_heartless , thank you for getting back to us. Could you please provide the names of the unlocked trophies?

Thank you in advance.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Welcome to Discussions @krun-AL ,

I understand that you would like to request the refund due to the difference in a price, however we can not discuss financial matters on public forums. As you already created the support case with us, please rest assured that my colleagues from the Customer Service team will get back to you as soon as they can.

Please note that I had to edit your post and removed the case number from there.

Should you have any other questions, please let us know know.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @roadapathy and thanks for reaching out to us.

We understand that you would like to purchase the game as a gift for your friend in Argentina, however we don't offer a Gifting option on our Store at the moment. 
We do have ...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @XxSHADOWCOMMAND , thanks for answering our question. Can you please confirm that you performed all the steps provided by my colleague but the issue still remains in place?
Could you please let me know the following:

  • Do you encounter these issues only when playing Countdown in parties or when queueing up solo as well? 
  • Do you just get disconnected from the game and receiving an error or does the game crash entirely?

We look forward to hearing back from you.

...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @RobbyRAGE ,

Thanks for reaching out to us and sorry to hear the game crashes when playing Countdown mode.

That's really frustrating to read that the game keeps freezing and crashing so frequently.

We received similar reports from other players, however our development team was not able to reproduce the issue on their side and needs more information.

Could you please let me know the following:

  • Do you encounter these issues only when playing Countdown in parties or when queueing up solo as well? 
  • Do you just get disconnected from the game and receiving an error or does the game crash entirely?


We'll pass on the information to the developers as soon as we'll rece...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @Obrodo ,

I am sorry to hear you keep getting disconnecting on Xbox. Having reviewed your query, in order to provide better support, I would like to request some more information from you. Please provide details and screenshots of any error message or code you may have received, and which steps you have already taken to remedy this issue. The more information you can give regarding your experience, the better equipped I am to assist you. 

...

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Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @Maehym ,

Thank you for getting in touch and sorry to hear you're experiencing the same issue.

We have received contacts about this particular matter from other players and after thorough review by our development team,
fix is scheduled with one of the upcoming updates, however more details will be available closer to the time, so apologies about the inconvenience this may cause for the time being and if you have any further queries, let us know!

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @GersonBR1 ,

Thanks you for reaching out to us and describing all the steps that have been taken to fix the CHARLIE-03 error.

This error mean that the game has been launched while EasyAntiCheat is not running.

Please visit the EasyAntiCheat website: (http://www.easy.ac/support/) to find appropriate troubleshooting steps, including instructions on how to re-install the application.

Should the issue still persist, feel free to get back to us.


Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @I3loodmastery and thanks for getting back to us with the screenshots and an explanation. I have passed 3 screenshots from your first post to the development team, however I was not able to open the link in your second post, keep getting an error "The page is not found". Can you check and re-send it please?

Thank you in advance.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @Kathoris ,

Thank you for reaching out to us and sorry to hear you lost your recourses.

I would kindly ask you to create a support case with us, so my colleagues from the Customer Service team can investigate this further.

Thank you in advance.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @vlntn1989 and thanks for reaching out to us.

I understand from your post that you would like to be able to use Russian as your language for the in-game interface, audio and subtitles.
As a quick question, can you please confirm whether it is a digital or physical copy of the game that you already own? 

Once I know more about the edition of the game you own, and from which region, I'll be able to better advise you with regard to this query. It may be that the regional version of the game that you own is not one which includes the Russian languages, in which case you'll unfortunately not be able to select it in-game to use.
 
Thank you in advance for any ...

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