about 2 years ago - Ubi-Keo - Direct link

Hi @waynedal apologies for the late response and thanks for the information provided.

Can you confirm if you have gone through the PS4 troubleshooting that Ubi-Borealis mentioned? If you haven't I would recommend going through those to see if it helps.

If the issue persists could you also confirm the following:

  • Do you play a disc or digital version of the game?
  • Is the game installed on the internal or an external hard drive?
  • How much storage space is left on your internal hard drive?
  • What model PS4 do you have? Original, Slim or Pro?
almost 2 years ago - Ubi-Peach - Direct link

@waynedal Thanks for answering those questions. For our investigation, could you tell me the make and model of your TV? Also, could you please attach a photo of your in-game visual settings?