Original Post — Direct link

In this cave we are supposed to get a key, which is in the cave. When i entered I saw the symbol of a key on an skeleton, but when I picked it up it was a lute, and no matter what I tried it wouldn't open the door. I tried relogging a past save and the same thing happened. I saw the symbol of a key, but when I pick it up the game gave me a lute again and not the Deoraby Spar Cavern Key. Because the game gives a lute instead of the key i can't open the door.

over 1 year ago - Ubi-Keo - Direct link

Hi @JAC072 I'm sorry to hear that you did not receive a key in the Deoraby Spar Cavern.

Could you please provide a video that demonstrates this issue. However, if you are unable to reproduce it due to progressing in the game and not having an earlier save that you can load, then can you provide a video that shows the following:

  • That there is no key to collect at the location where it should be
  • That you do not have the key in your inventory
  • That you have a Lute in your inventory
  • That you cannot open the door that is locked and requires the key


I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check here

over 1 year ago - Ubi-Auron - Direct link

Hi @JAC072 and thanks for more info.

I'm glad to hear that you've managed to resolve this issue by resetting the skill! The issues with Light-Fingered have already been reported to our team and they are investigating a possible fix, thanks!