Ubi-Auron

Ubi-Auron


11 Jan

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hi @pete-festeiro and welcome to the forums!

Thanks for sharing the screenshots! I'm sorry for the bug you've encountered here. It's possible that it was cause by unfortunate timing and the game started just as you were cancelling it, so it didn't register it time. Did it happen to you again since?

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @ToxicPringles !

Sorry to hear about your issues with cross-progression. Have you by any chances relinked your console accounts at any point? In order for us to investigate it further, please reach out on one of the support channels, so that we can take a closer look at your account:

Support site: ...

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @GorKeng01 and welcome to the forums!

I can see that you've now managed to connect your phone number to your Ubisoft account. Are you still experiencing this issue? If yes, could you please provide us with the screenshot of the error, thanks! 😊

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @Dreezyyy-rr and welcome to the forums!

If you're experiencing authorisation issues, due to activating your Steam game on another Ubisoft account, please contact us directly through one of our support channels, so that we can take a closer look at your accounts and provide further support:

Support site: https://support.ubi.com/en-gb/Cases/new
Facebook: ...

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Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hi @GrumbleTech and welcome to the forums!

I have found your support ticket and provided a reply there - if you still have any issues with accessing the game, feel free to reopen it, thanks! 😊

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @zeBaconcake and thanks for letting us know about this!

I'm sorry to hear about the bug you experienced at the start of the match. Unfortunately, I couldn't access the match ID. Could you please provide us with some screenshots showing this issue as well, so we could take a closer look?

Thanks for your feedback regarding the match ID - I agree that it can be annoying to just type it out from the screen and we'll take a look at this.

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @LJT and thanks for reaching out to us about this!

We communicated the deadline on our website, in the game, as well as on our social media, like Twitter:

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We cannot merge Ubisoft accounts, but we can definitely help with account linking (Xbox, PSN etc.) in order to help with cross-progression. In order to do this, please reach out to us through our support page, thanks!

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @Karatestruts and welcome to the forums!

I'm sorry to hear you haven't manage to rejoin the game and that you received a penalty. In case of disconnect, you should be able to rejoin the same session by starting the game again. Did you try clicking Play again to see if you can rejoin the previous session?

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @djinflames1 and welcome to the forums!

After checking you profile, I can see that you have a PSN account successfully linked now. I hope that means you've managed to resolve your issue 😊 If you're still experiencing it, please let us know, thanks!

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hey everyone! If you're missing any in-game content after linking your accounts, please contact us on one of our one-to-one channels:

Support site: https://support.ubi.com/en-gb/Cases/new
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: ...

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09 Jan

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hi @LLSherit and welcome to our forums!

Sorry to hear that you can't progress in the game. Regarding the verification process, you can find instruction on how to do it in Ubisoft Connect in our article linked here.

Let us know if you have any questions o...

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04 Jan

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hey @dazzle1989 and welcome to our forums!

I have deleted a duplicate thread about this, I hope you don't mind. As the game doesn't officially support EasySMX PS3 Controller, we can't guarantee it's going to work as intended. We recommend using a Microsoft Xbox One or DualShock 4 controller. You can find the list of supported peripherals in the article linked here.

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @woesaka - sorry to hear that you're also stuck there!

Have you now managed to resolve this issue? If not, please try throwing a dead body in the stack to try unblocking it - it helped for some of our players, thanks! 😊

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @Fe11e and welcome to our forums!

Is the tracking off on Ubisoft Connect overlay for PS5, the website, the mobile app, or all of the above? Sometimes it might take a couple of hours to fully update the stats too. I'm sorry for the inconvenience caused.

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @GreasyOtter and welcome to our forums!

Have you managed to complete all other challenges? Did you try returning to Hildiran to see if you have new dialogue options? Let us know!

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @MadZec81 - have you made sure that you are logged in to the same Ubisoft account as when launching the game first? If accidentally you logged in to another account when launching the DLC, it won't allow you to access it when launching it from Steam.

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @suchy2808 and thanks for your feedback. We are currently not planning any discounts on rewards, but we'll make a note of it! For now, I would recommend checking your weekly challenges in the games you play, as it's a good way to steadily earn that currency! 😊

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @XNightressaX and thanks for reaching out about this.

I have checked the tickets you opened on our support page and it seems like they are now closed. Does it mean you have managed to resolve the issue or would like us to reopen them?

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hi @XNightressaX and thanks for confirming this!

Glad to hear you've now managed to improve the performance. If you have any further questions, or require further assistance, let us know!

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hi @Swiss_Vince and welcome to the forums!

Have you tried performing any of the workarounds from above? Please try throwing a body or put an oil drum next to the stack to try and clip it. This should unlock it and allow you to proceed 😊