[2021] [RESOLVED] Game keeps crashing following TU 1.2.2 | POST HERE

Hello @Z1M_ka,

Sorry to hear that your game keeps crashing.

Can you please perform all the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts that can cause crashes.

Many thanks and if you have any additional questions, please let us know.

Hello @Z1M_ka,

Sorry to hear that your game keeps crashing.

Can you please perform all the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts that can cause crashes.

Many thanks and if you have any additional questions, please let us know.

Hello @Z1M_ka,

Sorry to hear that your game keeps crashing.

Can you please perform all the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts that can cause crashes.

Many thanks and if you have any additional questions, please let us know.

Hello Vikings,

Thank you for your continuous updates and I'm really sorry to hear that your game is crashing.

Could you please contact our team on our Support Site?
Please attach both of the following system files:

• DXDIAG
• MSINFO

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know. Apologies for any inconvenience caused by this.

Hello Vikings,

Thank you for your continuous updates and I'm really sorry to hear that your game is crashing.

Could you please contact our team on our Support Site?
Please attach both of the following system files:

• DXDIAG
• MSINFO

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know. Apologies for any inconvenience caused by this.

Hello Vikings,

Thank you for your continuous updates and I'm really sorry to hear that your game is crashing.

Could you please contact our team on our Support Site?
Please attach both of the following system files:

• DXDIAG
• MSINFO

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know. Apologies for any inconvenience caused by this.

Hello there,

The development team released a hot fix in TU 1.2.2.1 to address some lingering crashing issues following TU 1.2.2.

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We will now be marking this thread as resolved.

We know that there can be several causes behind crashes in-game, and understand that some of you may still be encountering issues with crashes whilst playing Assassin's Creed: Valhalla. If you are encountering crashing in-game, we would encourage you first to try some basic troubleshooting steps for your platform. These help to tackle common causes behind crashes:

• PC
• PS4 / PS5
• Xbox One / Xbox Series X|S

If you're still encountering crashes after trying these troubleshooting steps, please can you open a support ticket via the Ubisoft Support website. This will allow our team to collect more information about your system, and help us to troubleshoot further. When opening a support ticket, please include the following information:

• A copy of your MSinfo, DxDiag and launcher logs (PC only).
• All troubleshooting steps you have tried so far, including those on the linked troubleshooting guides.
• Any error messages or pop-ups you may be receiving.
• If the crashes occur when you carry out specific actions, such as starting a quest, fast travelling or interacting with NPCs.
• When these crashes first started (such as after a game update, a system update, or upon installing the game for the first time).

All of this information is helpful for our team to carry out further investigation on what may potentially causing your game to crash.

@Eman882 - As the stutters you are encountering in-game are different to the issue being investigated within this thread, I would recommend opening up a new thread with your findings. This will help us to investigate the issue you're encountering separately, without going off-topic within this thread.

@ChuckKatse - If you haven't already, I would recommend trying the all of the troubleshooting steps for PC linked above. If you continue to experience crashes and freezing in-game, please can you open up a support ticket so our team can investigate further.

Thank you

Hello there,

The development team released a hot fix in TU 1.2.2.1 to address some lingering crashing issues following TU 1.2.2.

">

We will now be marking this thread as resolved.

We know that there can be several causes behind crashes in-game, and understand that some of you may still be encountering issues with crashes whilst playing Assassin's Creed: Valhalla. If you are encountering crashing in-game, we would encourage you first to try some basic troubleshooting steps for your platform. These help to tackle common causes behind crashes:

• PC
• PS4 / PS5
• Xbox One / Xbox Series X|S

If you're still encountering crashes after trying these troubleshooting steps, please can you open a support ticket via the Ubisoft Support website. This will allow our team to collect more information about your system, and help us to troubleshoot further. When opening a support ticket, please include the following information:

• A copy of your MSinfo, DxDiag and launcher logs (PC only).
• All troubleshooting steps you have tried so far, including those on the linked troubleshooting guides.
• Any error messages or pop-ups you may be receiving.
• If the crashes occur when you carry out specific actions, such as starting a quest, fast travelling or interacting with NPCs.
• When these crashes first started (such as after a game update, a system update, or upon installing the game for the first time).

All of this information is helpful for our team to carry out further investigation on what may potentially causing your game to crash.

@Eman882 - As the stutters you are encountering in-game are different to the issue being investigated within this thread, I would recommend opening up a new thread with your findings. This will help us to investigate the issue you're encountering separately, without going off-topic within this thread.

@ChuckKatse - If you haven't already, I would recommend trying the all of the troubleshooting steps for PC linked above. If you continue to experience crashes and freezing in-game, please can you open up a support ticket so our team can investigate further.

Thank you

Hello there,

As it has been several updates since the release of TU 1.2.2.1, we will now be locking this thread.

If you encounter any further trouble with crashes, please don't hesitate to create a new thread so we can investigate further.

Thanks!