Original Post — Direct link

My AC Valhalla has suddenly stopped launching and keeps crashing. It shows the dialogue box that my GPU (GTX 1050ti) doesn't support dx12. However, when i run the dxdiag command, it shows that my GPU supports both dx12 and dx12_0. I also assigned my GPU to the game from the Nvidia Control Panel but the problem remains. How do i fix this?

almost 2 years ago - Ubi-WheelyDuck - Direct link

Hey @nivaan05,

Sorry to hear that you are encountering this error on launch.

As this began suddenly, I would recommend to complete our PC troubleshooting guide in full, this guide helps by configuring your device for the game.

Any trouble, just let us know.

almost 2 years ago - UbiSushiVamp - Direct link

@prabath1319 Hey there! I am sorry that the troubleshooting steps did not help. At this point, I recommend creating a support ticket with our team here including your Msinfo and Dxdiag files in order to further investigate this with you. Thanks!