[2021] Forum Rules and Useful Links

Original Post — Direct link

These forums are for the discussion of Ubisoft games, including advice, feedback and general gameplay talk. We ask that all posts are civil, respectful and constructive – this ensures all visitors can enjoy and benefit from these forums, plus we can more easily collect feedback (be it positive or negative) to pass on to Ubisoft game developers.

To this end, there are specific forum rules covering the sort of behaviour that is and isn’t acceptable here. While the general guideline of “Treat everyone with respect” applies, all visitors must also abide by these rules. If you do not do so your post may be moved, locked or deleted, and may also result in a temporary or permanent ban. Please be aware Forum Rules are applied to both Public and Private posts.

Online Safety
Inappropriate Content
Content of the posts (including Images, Videos, Links)
No Flaming
No Trolling
No spamming
Stay on topic
No bumping
Posting in old threads
Posting Language
Flagging Posts
Private Messages to Ubisoft Employees
Double Accounts and Account Management Guidelines
Community Staff & Moderators

Please also note that when you created an account you agreed to abide by the Ubisoft Terms of Use. This along with the general Rules above need to be followed in order to ensure our communities are the best they can be.

Thanks for your cooperation.

almost 3 years ago - Ubi-Keo - Direct link

1. Online Safety

We strongly recommend you do not arrange to meet anyone from these forums. Always consult a parent or guardian if appropriate. You should also not give out personal contact details, including your real name, phone number, email or home address. The internet offers numerous social sites that provide blogging, file sharing and messaging services and are safer than handing out personal contact information.

almost 3 years ago - Ubi-Keo - Direct link

2. Inappropriate Content

We want to create an inclusive and welcoming environment for all gamers of all ages where everyone is treated equally and respectfully. As such, any posts containing; profanity, obscenity, insults, personal attacks, accusations or abusive language will be edited or deleted and will result in a warning or, in severe or persistent cases, a ban from the forum.

This forum also uses a language filter to remove words that we consider inappropriate for use here. Such words will be replaced with asterisks (*) or other characters. Working around this swear filter in any way, including using asterisks or acronyms, is still considered swearing and therefore not permitted. Signatures, avatars, banners, titles and other images must also follow these rules.

Comments targeting minority groups are likely to result in immediate banning. Discussion of software piracy in any of its forms is strictly not allowed on these boards. “Piracy” includes links to illegal downloads of games or methods by which to circumvent copy protection mechanisms.

almost 3 years ago - Ubi-Keo - Direct link

3. Content of the posts (including Images, Videos, Links)

All the content within these forums is subject to the Forum Rules including and in addition to the following:

All the content posted (Images, Videos, Links, Posts) must NOT....

3.1 Feature content that is threatening, malicious, defamatory, false, pornographic, paedophilic, obscene, vulgar, racist, xenophobic, hatred inciting, sexually explicit, violent or contrary to public decency.
3.2 Contain foul language not permitted on the boards with or without symbols to disguise their intended purpose.
3.3 Insult, harass, abuse forum members, mods or staff of the boards or Support.
3.4 Contain quotes, conversations, or chat logs, posted by members, mods or staff either on these boards or elsewhere.
3.5 Incite or promote hate groups, or groups designed to troll and /or flame across the forums.
3.6 Mention, incite or promote physical violence towards other individuals or self-harming. We are treating these topics very seriously and will contact local authorities, if necessary.
3.7 Include discussions/images/videos/links mentioning hack and/or cheats of any sort. If you want to report the usage of a hack/cheat, please contact a Ubisoft representative through a private message.
3.8 Include information regarding content protected by NDA (Non-Disclosure Agreement) outside designated Ubisoft forums, as specifically indicated in the instructions received for participating to a Closed Test phase (Alpha/Beta/Technical Test).

Any external content linked to these forums must follow the same rules as any content directly posted here. This includes posts, images and videos.

almost 3 years ago - Ubi-Keo - Direct link

4. No Flaming

This includes any kind of personal insult, flame or intimidation. Responding in kind to a flame message is viewed as equally unacceptable, regardless of who started it. If you believe you are being insulted or otherwise flamed by another poster, please send a private message to any forum community staff rather than responding. This applies to both written text and image posting.

There is no need to turn disagreements into heated arguments. Rather than letting these threads become flame wars please agree to disagree or the thread is likely to be locked.

almost 3 years ago - Ubi-Keo - Direct link

5. No Trolling

This includes:
• Creating threads for the sole purpose of causing unrest on the forums
• Causing disturbances in forum threads such as picking fights, making off topic posts that ruin the thread, insulting other posters
• Making posts designed to or likely to get inappropriate responses.

See http://en.wikipedia.org/wiki/Troll_(Internet) for more information.

“Naming and shaming” suspected cheaters is also considered trolling given that it is rarely possible to prove guilt and only causes arguments. If you believe you have a strong case against a suspected cheater, please use the in-game reporting tools. You can find more information on how to report a player through the Ubisoft Support Portal. For console games, you can refer to the report a player page for the relevant console network (PSN, XBL, Nintendo Online)

Final decisions on what is trolling will be at the discretion of the forum staff.

almost 3 years ago - Ubi-Keo - Direct link

6. No spamming

Repeatedly posting the same post or topic in a forum, or across multiple forums, is considered spamming. Such posts will be locked, edited or removed. Intentional off topic or nonsense posting is also likely to be considered spam and will receive the same treatment, especially if this takes an existing thread off topic. This applies to both written text and image posting which also includes memes.

If you think of something else you want to add to the thread, please use the Edit button rather than making multiple posts in a row as this may also be seen as spamming, whether intentional or not.

almost 3 years ago - Ubi-Keo - Direct link

7. Stay on topic

When posting in a thread, please make sure that the thread is relevant to your query / issue, and that you would not be derailing the existing topic by replying. When creating a thread of your own, be sure to post in the right forum for the game in question, and take the time to search for an existing / appropriate thread (including sticky threads, as these are available for many reported issues in the Player Support sections in particular) before doing so.

Threads that are off topic, or become so, may be moved or locked. We have specific forums for each game, some of them with their own Off Topic area, so if you would like to discuss something outside of the box, this is the best place to post where available.

almost 3 years ago - Ubi-Keo - Direct link

8. No bumping

Making short posts made with the sole intention of keeping a topic near the top of the board is called “bumping”. This raises forum traffic and clutter unnecessarily, and means that other active threads are moved down the page. As such, bumping is not allowed, and posts in this vein will be removed. Repeat offenders may also have their posting privileges removed.

almost 3 years ago - Ubi-Keo - Direct link

9. Posting in Old Threads

Where possible, please avoid posting in threads that are reasonably old (2+ years) as they are likely to be outdated and/or irrelevant, especially when reporting a bug or seeking technical support from Ubisoft Support.

If you are unable to find a relevant recent thread for your query/topic, it would be best to start a new thread, so that any other players having the issue at present can also share their experiences and you can be provided with the latest information.

almost 3 years ago - Ubi-Keo - Direct link

10. Posting Language

As this forum is managed by Ubisoft US and UK teams, we ask that all posts on this board are made in English so we can effectively moderate. Our older Ubisoft Forums are available in other major European languages, so if you would like to seek support or advice in another language, you are welcome to try there by clicking on the language flag in the far-right of the navigation menu and choosing your preferred language. We also ask that you avoid “text speak”, “leet-speak” or posting in all caps as this can be considered rude or make posts difficult to read.

almost 3 years ago - Ubi-Keo - Direct link

11. Flagging Posts

If you see a post that you think breaches our terms of use and needs to be brought to the attention of a moderator, please flag it to us by clicking on "Flag" under the post and entering more information in the provided fields. While it is not always possible to deal with a flagged post immediately, all flagged posts will be dealt with accordingly if they require it. Abuse of the flag system is subject to the same rules as abuse of any other system on this forum, so please do not misuse this feature.

almost 3 years ago - Ubi-Keo - Direct link

12. Private Messages to Ubisoft employees

Many Ubisoft employees here on the forums have their private messages enabled so that they can be contacted regarding sensitive matters (e.g. infractions, cheater reports, account-based issues), other players' behaviour on the forums, or for discussions that would be better held in private.

Contacting Ubisoft employees through private messaging to get a quicker reply on a question/subject already raised through a public thread (e.g. to receive an update on a bug or ticket status) is strongly discouraged, and replies cannot be guaranteed. Private messages are subject to the same rules as the rest of the forums, so please do not abuse these or misuse them.

almost 3 years ago - Ubi-Keo - Direct link

13. Double Accounts and Account Management Guidelines

Creating an extra account is not allowed, as specified in the Ubisoft Terms of Use. Second or further accounts will be removed from these forums. Creating additional forum accounts to get around a temporary ban will also result in a permanent one. If you believe you’ve been banned for spamming unfairly, please contact our Support Team to start an investigation.

Character accounts (i.e. creating a duplicate pretending to be a fictional or real person), or accounts impersonating an Ubisoft representative, will lead to an immediate ban. This also applies to using existing accounts to post lock messages or other actions impersonating a moderator. Ban decisions are also final and not up for discussion.

almost 3 years ago - Ubi-Keo - Direct link

Community Developers, Community Managers, Community Representatives, Support Staff, and Moderators

Community Developers are Ubisoft employees who work in our development studios hand in hand with game production teams to form a bridge between the developers and gamers with the help of other members of the Community team. They are there to inform you about updates and happenings with their respective games, as well as to take your feedback to the developers to help improve current and future titles where possible.

Community Managers & Community Representatives are Ubisoft employees who assist the Community Developers in making players voices heard. They are also tasked with delivering the strategy of the Community Developer and are regularly kept informed on upcoming titles, patches and so on. They will pass on as much information from Ubisoft as possible. Community Managers and Community Representatives are also constantly involved in reporting back community feedback, suggestions, issues and concerns on all our titles. Community Managers and the Community Representatives have many community focused responsibilities including monitoring the forums and assisting/updating the Moderation team where possible.

Support Staff are Ubisoft Employees who can offer gameplay and technical advice and solutions on the forums. Their role is to also help liaise with the wider support teams to offer help solve issues if they can’t resolve it quickly on the forums. They may ask that you contact the team privately in a support case, Live Chat, or social media private message (Facebook / Twitter: (https://www.twitter.com/UbisoftSupport)) if the subject matter of your query is not best-suited for handling here on the forums.

Moderators are volunteer helpers selected from the community. Their opinions and comments do not reflect the opinion of Ubisoft. They are tasked with the day to day running of the game forum and helping the community team were possible.

Moderation Actions – These are not a topic for public discussion, and should not be contested in a public thread. If you have a serious issue to raise with moderation actions taken against you or in general, please contact a Community Manager, Community Representative or Ubisoft Support staff member, whom are clearly marked by their titles when posting around the forums. Flaming moderators or their actions (this includes telling them how to moderate) is no more acceptable than insulting a regular user. We ask that moderators receive the same civil treatment as other forum members as they put in a lot of time and effort into these forums.

Our Community teams are comprised of passionate people who take their responsibility for supporting players seriously and do so with compassion and enthusiasm. Ubisoft will not tolerate any abuse, attacks, harassment, threats or other harmful behaviour to be directed toward them. We may use all means at our disposal -- including but not limited to removal from forums, bans from games, permanently suspending Ubisoft accounts and contacting the authorities – for anyone found to be subjecting our teams to this kind of toxicity.

We know this reminder isn’t necessary for the vast majority of you, and we would like to thank you for your ongoing dedication to the community and continued support.

almost 3 years ago - Ubi-Keo - Direct link

Please find below a list of Topics and Links we think you will find interesting and informative.

1. Online Safety

We strongly recommend you do not arrange to meet anyone from these forums. Always consult a parent or guardian if appropriate. You should also not give out personal contact details, including your real name, phone number, email or home address. The internet offers numerous social sites that provide blogging, file sharing and messaging services and are safer than handing out personal contact information.

over 1 year ago - Ubi-Thrupney - Direct link

2. Inappropriate Content

We want to create an inclusive and welcoming environment for all gamers of all ages where everyone is treated equally and respectfully. As such, any posts containing; profanity, obscenity, insults, personal attacks, accusations or abusive language will be edited or deleted and will result in a warning or, in severe or persistent cases, a ban from the forum.

This forum also uses a language filter to remove words that we consider inappropriate for use here. Such words will be replaced with asterisks (*) or other characters. Working around this swear filter in any way, including using asterisks or acronyms, is still considered swearing and therefore not permitted. Signatures, avatars, banners, titles and other images must also follow these rules.

Comments targeting minority groups are likely to result in immediate banning. Discussion of software piracy in any of its forms is strictly not allowed on these boards. “Piracy” includes links to illegal downloads of games or methods by which to circumvent copy protection mechanisms.

over 1 year ago - Ubi-Thrupney - Direct link

3. Content of the posts (including Images, Videos, Links)

All the content within these forums is subject to the Forum Rules including and in addition to the following:

All the content posted (Images, Videos, Links, Posts) must NOT....

3.1 Feature content that is threatening, malicious, defamatory, false, pornographic, paedophilic, obscene, vulgar, racist, xenophobic, hatred inciting, sexually explicit, violent or contrary to public decency.
3.2 Contain foul language not permitted on the boards with or without symbols to disguise their intended purpose.
3.3 Insult, harass, abuse forum members, mods or staff of the boards or Support.
3.4 Contain quotes, conversations, or chat logs, posted by members, mods or staff either on these boards or elsewhere.
3.5 Incite or promote hate groups, or groups designed to troll and /or flame across the forums.
3.6 Mention, incite or promote physical violence towards other individuals or self-harming. We are treating these topics very seriously and will contact local authorities, if necessary.
3.7 Include discussions/images/videos/links mentioning hack and/or cheats of any sort. If you want to report the usage of a hack/cheat, please contact a Ubisoft representative through a private message.
3.8 Include information regarding content protected by NDA (Non-Disclosure Agreement) outside designated Ubisoft forums, as specifically indicated in the instructions received for participating to a Closed Test phase (Alpha/Beta/Technical Test).

Any external content linked to these forums must follow the same rules as any content directly posted here. This includes posts, images and videos.

over 1 year ago - Ubi-Thrupney - Direct link

4. No Flaming

This includes any kind of personal insult, flame or intimidation. Responding in kind to a flame message is viewed as equally unacceptable, regardless of who started it. If you believe you are being insulted or otherwise flamed by another poster, please send a private message to any forum community staff rather than responding. This applies to both written text and image posting.

There is no need to turn disagreements into heated arguments. Rather than letting these threads become flame wars please agree to disagree or the thread is likely to be locked.

over 1 year ago - Ubi-Thrupney - Direct link

5. No Trolling

This includes:
• Creating threads for the sole purpose of causing unrest on the forums
• Causing disturbances in forum threads such as picking fights, making off topic posts that ruin the thread, insulting other posters
• Making posts designed to or likely to get inappropriate responses.

See http://en.wikipedia.org/wiki/Troll_(Internet) for more information.

“Naming and shaming” suspected cheaters is also considered trolling given that it is rarely possible to prove guilt and only causes arguments. If you believe you have a strong case against a suspected cheater, please use the in-game reporting tools. You can find more information on how to report a player through the Ubisoft Support Portal. For console games, you can refer to the report a player page for the relevant console network (PSN, XBL, Nintendo Online)

Final decisions on what is trolling will be at the discretion of the forum staff.

over 1 year ago - Ubi-Thrupney - Direct link

6. No spamming

Repeatedly posting the same post or topic in a forum, or across multiple forums, is considered spamming. Such posts will be locked, edited or removed. Intentional off topic or nonsense posting is also likely to be considered spam and will receive the same treatment, especially if this takes an existing thread off topic. This applies to both written text and image posting which also includes memes.

If you think of something else you want to add to the thread, please use the Edit button rather than making multiple posts in a row as this may also be seen as spamming, whether intentional or not.

over 1 year ago - Ubi-Thrupney - Direct link

7. Stay on topic

When posting in a thread, please make sure that the thread is relevant to your query / issue, and that you would not be derailing the existing topic by replying. When creating a thread of your own, be sure to post in the right forum for the game in question, and take the time to search for an existing / appropriate thread (including sticky threads, as these are available for many reported issues in the Player Support sections in particular) before doing so.

Threads that are off topic, or become so, may be moved or locked. We have specific forums for each game, some of them with their own Off Topic area, so if you would like to discuss something outside of the box, this is the best place to post where available.

over 1 year ago - Ubi-Thrupney - Direct link

8. No bumping

Making short posts made with the sole intention of keeping a topic near the top of the board is called “bumping”. This raises forum traffic and clutter unnecessarily, and means that other active threads are moved down the page. As such, bumping is not allowed, and posts in this vein will be removed. Repeat offenders may also have their posting privileges removed.

over 1 year ago - Ubi-Thrupney - Direct link

9. Posting in Old Threads

Where possible, please avoid posting in threads that are reasonably old (2+ years) as they are likely to be outdated and/or irrelevant, especially when reporting a bug or seeking technical support from Ubisoft Support.

If you are unable to find a relevant recent thread for your query/topic, it would be best to start a new thread, so that any other players having the issue at present can also share their experiences and you can be provided with the latest information.

over 1 year ago - Ubi-Thrupney - Direct link

10. Posting Language

As this forum is managed by Ubisoft US and UK teams, we ask that all posts on this board are made in English so we can effectively moderate. Our older Ubisoft Forums are available in other major European languages, so if you would like to seek support or advice in another language, you are welcome to try there by clicking on the language flag in the far-right of the navigation menu and choosing your preferred language. We also ask that you avoid “text speak”, “leet-speak” or posting in all caps as this can be considered rude or make posts difficult to read.

over 1 year ago - Ubi-Thrupney - Direct link

11. Flagging Posts

If you see a post that you think breaches our terms of use and needs to be brought to the attention of a moderator, please flag it to us by clicking on "Flag" under the post and entering more information in the provided fields. While it is not always possible to deal with a flagged post immediately, all flagged posts will be dealt with accordingly if they require it. Abuse of the flag system is subject to the same rules as abuse of any other system on this forum, so please do not misuse this feature.

over 1 year ago - Ubi-Thrupney - Direct link

12. Private Messages to Ubisoft employees

Many Ubisoft employees here on the forums have their private messages enabled so that they can be contacted regarding sensitive matters (e.g. infractions, cheater reports, account-based issues), other players' behaviour on the forums, or for discussions that would be better held in private.

Contacting Ubisoft employees through private messaging to get a quicker reply on a question/subject already raised through a public thread (e.g. to receive an update on a bug or ticket status) is strongly discouraged, and replies cannot be guaranteed. Private messages are subject to the same rules as the rest of the forums, so please do not abuse these or misuse them.

over 1 year ago - Ubi-Thrupney - Direct link

13. Double Accounts and Account Management Guidelines

Creating an extra account is not allowed, as specified in the Ubisoft Terms of Use. Second or further accounts will be removed from these forums. Creating additional forum accounts to get around a temporary ban will also result in a permanent one. If you believe you’ve been banned for spamming unfairly, please contact our Support Team to start an investigation.

Character accounts (i.e. creating a duplicate pretending to be a fictional or real person), or accounts impersonating an Ubisoft representative, will lead to an immediate ban. This also applies to using existing accounts to post lock messages or other actions impersonating a moderator. Ban decisions are also final and not up for discussion.

over 1 year ago - Ubi-Thrupney - Direct link

Community Developers, Community Managers, Community Representatives, Support Staff, and Moderators

Community Developers are Ubisoft employees who work in our development studios hand in hand with game production teams to form a bridge between the developers and gamers with the help of other members of the Community team. They are there to inform you about updates and happenings with their respective games, as well as to take your feedback to the developers to help improve current and future titles where possible.

Community Managers & Community Representatives are Ubisoft employees who assist the Community Developers in making players voices heard. They are also tasked with delivering the strategy of the Community Developer and are regularly kept informed on upcoming titles, patches and so on. They will pass on as much information from Ubisoft as possible. Community Managers and Community Representatives are also constantly involved in reporting back community feedback, suggestions, issues and concerns on all our titles. Community Managers and the Community Representatives have many community focused responsibilities including monitoring the forums and assisting/updating the Moderation team where possible.

Support Staff are Ubisoft Employees who can offer gameplay and technical advice and solutions on the forums. Their role is to also help liaise with the wider support teams to offer help solve issues if they can’t resolve it quickly on the forums. They may ask that you contact the team privately in a support case, Live Chat, or social media private message (Facebook / Twitter: (https://www.twitter.com/UbisoftSupport)) if the subject matter of your query is not best-suited for handling here on the forums.

Moderators are volunteer helpers selected from the community. Their opinions and comments do not reflect the opinion of Ubisoft. They are tasked with the day to day running of the game forum and helping the community team were possible.

Moderation Actions – These are not a topic for public discussion, and should not be contested in a public thread. If you have a serious issue to raise with moderation actions taken against you or in general, please contact a Community Manager, Community Representative or Ubisoft Support staff member, whom are clearly marked by their titles when posting around the forums. Flaming moderators or their actions (this includes telling them how to moderate) is no more acceptable than insulting a regular user. We ask that moderators receive the same civil treatment as other forum members as they put in a lot of time and effort into these forums.

Our Community teams are comprised of passionate people who take their responsibility for supporting players seriously and do so with compassion and enthusiasm. Ubisoft will not tolerate any abuse, attacks, harassment, threats or other harmful behaviour to be directed toward them. We may use all means at our disposal -- including but not limited to removal from forums, bans from games, permanently suspending Ubisoft accounts and contacting the authorities – for anyone found to be subjecting our teams to this kind of toxicity.

We know this reminder isn’t necessary for the vast majority of you, and we would like to thank you for your ongoing dedication to the community and continued support.