Original Post — Direct link

Hello,

I was searching for a chest just after the sync of the view point on the tower of Duroliponte and then I climbed down of two floors. At the crossing with the wall of the ruins I was knocked back in the tower so I was totally stuck in with no way to get out of it.

over 3 years ago - Ubi-Mercury - Direct link

Hey @mrfk62, sorry to hear that you've encountered this issue in the Duroliponte tower. In order to get a better look at this issue you're experiencing, are you able to send a clip of it to me here?

over 3 years ago - Ubi-Mark. - Direct link

Hello @mrfk62,

Thank you for your video!

I passed it along to the development team for further investigation. Once we have an update, we are going to let everyone know through the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

about 3 years ago - Ubi-Borealis - Direct link

Hello there @mrfk62!

The development team have been taking a closer look at your report, and they'd like some more information from you. They've not been able to reproduce this clipping during testing, and they'd like to know if there's any additional information or steps you can provide. Can you let us know what you did prior to clipping through the wall in more detail?

If you've been able to reproduce this issue yourself, please can you let us know?

Thanks! 😊

about 3 years ago - Ubi-Borealis - Direct link

Thanks for providing those videos, @mrfk62! I'll pass these along to the development team so they can take a closer look.

If we require any additional information from you, we'll reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forum for any future updates.

Thanks! 😊