Ubi-Mercury

Ubi-Mercury



26 Mar

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    Ubi-Mercury on Support Forums - Thread - Direct

Hi @patriotp4, welcome to the For Honor Discussions! Sorry to hear you're unable to locate Warmonger in-game. Would you please provide a screenshot showing Warmonger not available for you? Also, I would recommend trying out this technical troubleshooting guide to see if it helps.

Please keep me updated!


13 Mar

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    Ubi-Mercury on Support Forums - Thread - Direct

Thank you for providing these additional details @foxcity1903rick! This report is currently being reviewed by The Division team, & updates will be posted here below when new information is available.

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    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for the update @datingpancake69! The case has already been created under your Ubisoft account for this black screen issue in For Honor. To see the case, please open our support site here & login, and your case should be located there. If you are unable to locate the case, please keep me updated, so that I can further assist. Thanks again!


12 Mar

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I'm glad to hear reinstalling your GPU drivers helped @L583! However, I'm sorry to hear about these crashes when pressing Alt + Tab. To confirm, were you able to completely the guides I had previously provided? Please keep me updated!

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    Ubi-Mercury on Support Forums - Thread - Direct

Thank you for this additional information @tsundak! I've passed this information you've provided along to the team for further investigation. If you have any other questions, don't hesitate to ask, & we'd be glad to help!

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    Ubi-Mercury on Support Forums - Thread - Direct

Hi @gunday2021, welcome to the Anno 1800 Discussions!

Sorry to hear about these crashes you've come across while playing. When these crashes occur, have you receive an error message or code? Also, please complete this general technical troubleshooting article, excluding the steps you've already tried. This will help narrow the crashes down if they do not help.

Please keep me updated on the results of completing the guide. Thanks!


11 Mar

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    Ubi-Mercury on Support Forums - Thread - Direct

Hello @sir-crane! Welcome to the Rainbow 6 Siege Discussions. The MPX Exotic weapon skin for the Year 7 Premium Pass should appear on your account on March 15th with the release of Demon Veil. Please check out this link for more information about the Year 7 Premi...

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey @pico-wrath, welcome to the Rainbow 6 Siege Discussions! I'm sorry to hear about this freezing & crashing you encountered when playing, & understand the inconvenience & frustration caused.

Apologies for the inconvenience, MMR is unable to be granted. For more information, please check out this article. However, I would like to further investigate this freeze & crash you experienced. Would you please clarify if you received an error code or message? Also, ...

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    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for the update & these additional details @bobo1112359!

Sorry to hear that this error code has persisted. Please create a new support case through our support site, ...

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey there @god-peak-ezekil, I'm sorry to hear you received this error code when trying to reconnect to your match. Would you please confirm if you have received this specific error code more than this one instance, and if you have seen other error codes appear as well?

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    Ubi-Mercury on Support Forums - Thread - Direct

No worries @bay_lenin, we're glad to hear it's resolved for you! If you have any other questions, don't hesitate to reach back out, & we'd be more than happy to help! 😀

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    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for creating this support case @nmate69! It appears we've replied to your support case. Please attach the additional requested files, so that we can take a closer look. Thanks again!

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    Ubi-Mercury on Support Forums - Thread - Direct

Greetings @xaw3r_! I'm sorry to hear you've received these connectivity error codes when trying to search for a match, & completely understand the inconvenience caused.

Thank you for providing the steps you've already tried as well! In order to investigate this further, please try the steps in this connectivity troubleshooting guide, excluding any of the steps you've completed previously. If you continue to receive any error codes or messages, please let me know so that I can take a closer look. Thanks!

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey @sirlose-solid! Sorry to hear you've come across this connectivity error code as well. Would you please clarify if you have completed this connectivity troubleshooting guide? If not, please keep us updated if it helps. Thanks!

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    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for providing these files as well as the details regarding them @asterix201252! If you could you please also provide your save file from May, that would definitely help.

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    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for providing this clip @tsundak! When did you originally notice this occurring for you?

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    Ubi-Mercury on Support Forums - Thread - Direct

No worries, thanks for these additional details @piksel8x8! Could you please also provide a clip showing what is occurring before the modification icons experience this issue?

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    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for clarifying @tyranmedic! When you say switching builds on the fly, are you switching the entire build, or only switching specific items?

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Thanks for sharing this information @lil4_cl0ud! Would you please also confirm if you were able to try the connectivity troubleshooting article previously provided by Ubi-Gizmo?

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Hey @l583, thanks for reaching out! Also, thank you for providing this information & steps you've tried. Please also verify your game files & try our general troubleshooting guide so we can narrow this down. For the general troubleshooting guide, you can exclude the steps you've already tried.