Original Post — Direct link

I am having an issue that I now get an instant crash on launch when I reach the splash screen. I used to be able to play the game before, didn't launch for a few months and now I cant run it.
I do have minimum specs (3080 ti, 32 gb ram, etc etc)
I tried all troubleshooting : re-installing, repairing files, making sure antivirus wasn't blocking it, graphic driver up to date, etc.

I get this error in the Lanch log: with error ERR_BLOCKED_BY_CSP (-30)


If I could get support on this it would be great thank you!

17 days ago - Ubi-MrM - Direct link

@Vixen-_ Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that crashing issues at launch prevent you from enjoying Assassin's Creed: Valhalla on PC !

For the purpose of our investigation, in order to isolate the Issue and in addition to the steps already performed on your end, I invite you to provide us with the following :

👉 In addition to not launching the game for a few months, did anything change on your PC in that time, such as a new app, new network, or new peripheral ?

👉 Does the problem still happen after following the other steps of our dedicated PC troubleshooting guide, such as checking for potential software conflicts ?

Don't hesitate to let us know if you have questions, or for any other Issue !

17 days ago - Ubi-MrM - Direct link

@Vixen-_ No problem, thank you for all the details !

For the next part of our investigation, I invite you to reach out to us via our Help website, in order to provide us with the following :

👉 DxDiag and MSInfo system reports

Those will help us check the system on both a hardware level as well as on a software level (Windows error log)

👉 Ubisoft Connect logs, in a .zip archive, in order for us to check what happens in the launcher when the crash occurs

⚠ As these files can contain private information, such as IP addresses, please do not post these here on the forum

A specialist will then check the reports and get back to you as soon as possible, in order to advise you of the next steps.

If you have questions, or for any other Issue, don't hesitate to let us know !

10 days ago - Ubi-Chiral - Direct link

Hey @Judge_Heresy!

I'm very sorry to hear about the delay getting back to your case. At this time our Support team is dealing with a higher than normal contact volume so this can slow down response times. I understand it's frustrating, but a team member will respond as soon as they are able to review the case. Please keep an eye on the case for updates!