[2021] Cant play a song in river raids

Hello @Xreddix,

Thank you for bringing this to our attention!

Can you please provide us with a shot video of this occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Hello @Xreddix,

Thank you for bringing this to our attention!

Can you please provide us with a shot video of this occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Hello @Xreddix,

Thank you for bringing this to our attention!

Can you please provide us with a shot video of this occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Hello @sorenssorensen,

Sorry to hear that you are still experiencing this issue.

Can you please confirm if you're using custom controls by any chance? If so, can you please try changing them to default? Additionally, we have a megathread for this issue here, where we will communicate updates from the development team.

Apologies for any inconvenience caused by this and if you have any other questions, please let us know.

Hello @sorenssorensen,

Sorry to hear that you are still experiencing this issue.

Can you please confirm if you're using custom controls by any chance? If so, can you please try changing them to default? Additionally, we have a megathread for this issue here, where we will communicate updates from the development team.

Apologies for any inconvenience caused by this and if you have any other questions, please let us know.

Hello @sorenssorensen,

Sorry to hear that you are still experiencing this issue.

Can you please confirm if you're using custom controls by any chance? If so, can you please try changing them to default? Additionally, we have a megathread for this issue here, where we will communicate updates from the development team.

Apologies for any inconvenience caused by this and if you have any other questions, please let us know.

Thanks for confirming that your controls have been set to default, @sorenssorensen. I'm sorry to hear that the issue persists and that you're unable to hear songs whilst river raiding.

I've shared your report, as well as the video you provided for us earlier, with the development team so they can take a closer look at this. If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forum for any future updates.

Thanks!

Thanks for confirming that your controls have been set to default, @sorenssorensen. I'm sorry to hear that the issue persists and that you're unable to hear songs whilst river raiding.

I've shared your report, as well as the video you provided for us earlier, with the development team so they can take a closer look at this. If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forum for any future updates.

Thanks!

Thanks for confirming that your controls have been set to default, @sorenssorensen. I'm sorry to hear that the issue persists and that you're unable to hear songs whilst river raiding.

I've shared your report, as well as the video you provided for us earlier, with the development team so they can take a closer look at this. If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forum for any future updates.

Thanks!

Hello there @maxiusagi & @afewscarsmore!

Thanks for sharing your reports with us. I'd like to assure you both that the development team are looking into why you're unable to request songs during River Raids, despite having the apparent ability to do so on your command bar.

My colleague @Ubi-Mark was interested in knowing if the issue could have been caused by having custom controls, as we did previously have an issue wherein some custom control commands weren't recognised in-game. If it was due to custom controls, this information could be useful for the ongoing investigation. We are now aware that you are unable to request songs no matter if you have default or custom controls.

We don't yet have any updates to share with you all from the investigation into this issue. I'd recommend keeping an eye out within the News & Announcements forum regarding any future updates.

Thanks!

Hello @afewscarsmore,

Thank you for the update. I'm really sorry to hear about your experience. Rest assured, we will let everyone know once we have an update on this issue.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello @sorenssorensen, thanks for reaching out to us.

As mentioned previously, this is an issue currently under investigation by the development team and we don't have updates as of now.
Thank you for your understanding while the team continue to look into this! 

Please let me know if I can assist you with anything else.