over 1 year ago - Ubi-Keo - Direct link

Hi @Diddy_DHS can you please try going to Ravensthorpe and go to the Bakery and see if you can interact with Tarben to do the quest 'The Baker's Plaint'. It may be a quest that you missed previously.

If you are unable to could you also check your completed quests and see if 'The Baker's Plaint' is listed there.

over 1 year ago - Ubi-Keo - Direct link

@Diddy_DHS thanks for the update.

Could you please provide a video that demonstrates this issue. We would need to see the following in the video:

  • Your quest log screen showing your available quests
  • Your completed quests screen (scrolling slowly from the top to the bottom)
  • Go to the location in Ravensthorpe to show that the memory shard is not on the roof of the building


I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check here

over 1 year ago - Ubi-Keo - Direct link

@Diddy_DHS that's fine, we have a German specialist who can check the video.

We will also send your save file to the development team with the video, we cannot check the save file ourselves only they can do this.

over 1 year ago - Ubi-Keo - Direct link

@Diddy_DHS thanks for the video.

I have reported this issue to the development team to investigate.

over 1 year ago - Ubi-Keo - Direct link

@Diddy_DHS you're welcome 🙂

about 1 year ago - Ubi-Galaxy - Direct link

Hey @Diddy_DHS

Our team is still investigating the issue but we do not have any new information at the moment.

Once we receive an update from the game team, we will inform you.

In the meantime, I would like to thank you for your patience, while the investigation is ongoing.