@Diddy_DHS thanks for the update.
Could you please provide a video that demonstrates this issue. We would need to see the following in the video:
- Your quest log screen showing your available quests
- Your completed quests screen (scrolling slowly from the top to the bottom)
- Go to the location in Ravensthorpe to show that the memory shard is not on the roof of the building
I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.
Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check here.