Original Post — Direct link

after finishing the big finish quest when it says you to enter hamdal's door to go to jotunheim and then clouds appears and you return to valkas hut, valka is not responding i have already collected valka plants before even starting in dreams quest was that have anything to do with this bug please tell him how to progress further when she is not even responding

almost 2 years ago - Ubi-Mark. - Direct link

Hello @samudralabadri,

Sorry to hear that you are unable to progress.

Can you please confirm on what platform are you playing, so we can provide you with relevant troubleshooting steps? Secondly, can I kindly ask you to provide us with a short video of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

almost 2 years ago - Ubi-Mark. - Direct link

Thank you for the update, @samudralabadri!

Can you please verify your game files with this link? This will help you to eliminate any potentially corrupted files that can lead to this issue. If you're still experiencing this, can you please provide us with the previously requested video, so we can investigate it further for you?

Many thanks and if you have any other questions, please let us know.

almost 2 years ago - UbiSushiVamp - Direct link

@samudralabadri Thanks for verifying your game files! I am sorry to hear that it did not help. Are you able to provide a video to be able to look into this further for you?

almost 2 years ago - Ubi-Froggard - Direct link

Hey @samudralabadri

Apologies for the delay getting back to you. The forums aren't a live chat channel so sometimes there is delays in us getting back to all threads.

Your video that you attached is listed as a private video, so we can't see it. If it's on YouTube, you need to make it shareable with a link or make it public.