devtrackers.gg
Hello there,
Thank you for continuing to share your crash reports from "Dawn of Ragnarok" with us within this thread. I'm sorry to hear that you've encountered technical trouble in-game that is impacting on your gaming experience.
If you are specifically experiencing crashes / freezes when changing your gear loadout, please can you check out our new dedicated Megathread to learn more about what information we'd like to collect from you.
If you have not already tried basic troubleshooting steps for your platform, we would recommend that you first give these a try. These troubleshooting steps help to tackle a number of common causes behind crashes/freezes in-game, such as checking for missing/corrupted files.
- PC
- PS4 / PS5
- Xbox One / Xbox Series X|S
If the issues continue to persist after trying all of the steps for your platform, then please can you provide us with all of the following information? This information is helpful for further investigation, and for helping us to track any trending issues:
- Which platform do you play on (PC/PS/Xbox)?
- Have you been able to try all of the suggested troubleshooting steps for your platform, linked above?
- Do these crashes / freezes only happen whilst in Svartalfheim? Or have they encountered outside of this realm?
- What triggers the crashes / freezes in your game? Please be as specific as possible.
- Do you have any videos that demonstrate the crashes / freezes occuring in-game? These would be helpful for further investigation.
If you'd like to share any images or videos with us, I'd recommend uploading them to a sharing platform first, such as Google Drive or One Drive. This will allow you to post a shareable link within this thread we can take a closer look at.
@WrecK3rr - Thanks for letting us know more about the crashes you've experienced following the release "Dawn of Ragnarok." I'm sorry to hear that these crashes are random. Would you be able to let us know the rest of the information requested above? In particular, can you let us know which platform you use and if you've been able to try all of the suggested troubleshooting steps?
There can be many potential causes behind technical issues in-game, and the information requested above is helpful during further investigation to help us to better understand the crashes / freezes you're experiencing.
@JamesLogan491 - No worries about being able to confirm the name of the quest. I'm pretty certain from the description you've provided me that it's spoiler now! Thank you for letting me know that you've also been able to watch the full cutscene now as well, albeit it in a very stop-start kind of way. I understand that the steps you took to view the cutscene weren't convenient, and apologise for any impact this issue has had on your gaming experience.
I also appreciate that it might not be easy to capture a video of freezes / crashes in-game due to the fact these issues can prevent inputs being made or recordings from being save. Thanks for letting me know you've been unable to record this issue.
I've spotted quite a few reports of crashes / freezes occuring during cutscenes whilst progressing through "Dawn of Ragnarok", particularly with "The Masters" questline. I've forwarded these reports of increased crashes / freezes during cutscenes to the dedicated teams for a closer look. If we require any additional information from the reports that have been shared with us within this thread about this specific crash issue, we'll contact you here.
@Almal92 - I'm sorry to hear that you're encountering crashes during "The Masters." Thank you for sharing how you were able to resolve this issue in your own game! 
Please note that the Player Support team does not encourage deleting save files, as we are unable to recover these for you. If you would like to try deleting your saves, this is at your own risk.
Thanks! 
